Director of Housekeeping- Residences at The Little Nell

The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel, featuring luxurious amenities, personalized service, breathtaking mountain views, renowned dining, spacious accommodations, and unparalleled access to America’s most famous mountain town.  

A Relais & Châteaux resort, The Little Nell is consistently recognized for its award-winning wine and culinary programs and dedicated service. The property boasts a variety of amenities, including two restaurants, three bars, a wine cellar and a speakeasy. The new Spa at The Little Nell is rooted in ‘The Aspen Idea’ - a holistic lifestyle philosophy that integrates mind, body, and spirit. During ski season, The Little Nell guests have access to a slopeside ski concierge and numerous winter adventures. In summer months, guests enjoy lush gardens along with off-road adventures, stargazing, fly fishing and mountaintop yoga; plus, a pool, hot tub and health center year-round. The Little Nell has been acknowledged with numerous awards for decades including being named a Forbes Five-Star hotel since 1995, a AAA Five-Diamond hotel since 1991, a Wine Spectator Grand Award winner since 1997, recognition as one of America’s 100 Best Wine Restaurants from Wine Enthusiast and frequently nominated for its Outstanding Wine Program by the James Beard Foundation.  

For more information, visit www.thelittlenell.com or follow @thelittlenell on X, Instagram or Facebook. Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the [email protected], aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains. 

Position Summary  
The Director of Housekeeping oversees all aspects of housekeeping, owners lounge, and pool service operations, ensuring the highest standards of cleanliness, guest satisfaction, and efficiency across the property. The Director of Housekeeping leads and develops housekeeping, pool, and breakfast/après teams, manages budgets and inventory, and implements quality control measures to maintain brand standards. This role requires strong leadership, attention to detail, and the ability to create a seamless and welcoming guest experience. This position reports to the Director of Operations.   

The budgeted salary range for this position is $90,000 - $100,000. Actual pay will be dependent on budget and experience; all our salaried roles are eligible for bonus. 

Job Posting Deadline 
Applications for this position will be accepted until September 15, 2025.

Essential Job Functions/Key Job Responsibilities 
•    Establish a cleaning program maintaining quality standards in training, performance, procedures and productivity pertaining to all public areas, residences and hotel rooms 
•    Inspect daily all areas of responsibility, maintaining the highest quality standards including; public areas, owners lounge, pool, sidewalks surrounding the front of the building, corridors, residences and hotel rooms 
•    Set and maintain schedules for general cleaning program 
•    Work with outside vendors who are contracted for specific tasks 
•    Ensure completion of inventories and extensions of linens as required 
•    Implement methods to maintain quality assurance and that are conducive to effective cost controls on labor and supplies 
•    Prepare annual recommendations for capital improvements and for operating budgets in areas covered by scope of responsibility 
•    Prepare and present annual employee evaluations 
•    Hold monthly meetings for entire staff to review and discuss special projects, ideas, and operations problems and staff performance 
•    Maintain accurate ledgers and records on all housekeeping operations 
•    Develop and maintain a consistent room inspection program to ensure zero defects in all residences and hotel rooms 
•    Supervise administration of Lost and Found, the uniform program and laundry operation to achieve maximum productivity, maintain quality standards and keep within prescribed costs 
•    Other duties as assigned 

Education & Experience Requirements 
•    High School Diploma or GED required 
•    4 years' experience in hotel housekeeping department required 
•    2 years' experience in a management role required 
•    Bilingual in English and Spanish languages highly preferred 

Knowledge, Skills & Abilities  
•    Knowledge of OSHA training on all safety hazards 
•    Familiar with Microsoft Office Suite 
•    Familiar with fire and safety procedures to assist in emergency and security procedures as needed 
•    Ability to staff, schedule, hire, discipline and train the housekeeping and laundry staff 
•    Ability to comply with all policies and procedures for the Housekeeping Department, The Residences at The Little Nell, and Aspen One 
•    Ability to work with all departments to meet their needs as they relate to Housekeeping 
•    Complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels demands 
•    Ability to lead, develop and manage people, driving performance, engagement, and professional growth 
•    Ability to handle guest’s comments and complaints in a professional manner
 

Work Environment & Physical Demands  
•    Ability to reach, crouch, kneel, stand or be on your feet, kneel and bend for extended periods of time 
•    Regularly work in adverse conditions and required to use protective equipment to prevent exposure to hazardous materials as well as an office environment and may be required to walk on slippery and uneven surfaces
•    Must be able to frequently lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)

Job Benefits
This position is categorized as a regular full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.  
•    Health, Dental and Vision Insurance Programs
•    Flexible Spending Account Programs
•    Life Insurance Programs
•    Paid Time Off Programs
•    Paid Leave Programs
•    401(k) Savings Plan
•    Employee Ski Pass and Dependent Ski Passes 
•    Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

Aspen One participates in E-Verify.

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