Service Designer
About ArcheSys
ArcheSys is a technology consulting firm that provides innovative cloud solutions and services to government agencies. We pride ourselves on our cutting-edge technologies, exceptional customer service, and collaborative work environment.
About the Role
We are seeking a skilled Service Designer to join our team, focusing on Software Asset Management (SAM) and other IT services. You'll play a crucial role in understanding user needs and experiences to drive the design and improvement of IT services for our civic tech projects. This position will conduct research, gather insights, and translate findings into actionable recommendations for enhancing overall user experience and service delivery.
This is a fully remote, full-time position.
Key Responsibilities
User & Service Research
Design and conduct qualitative and quantitative research studies, including user interviews, surveys, usability testing, and data analysis to uncover user needs and pain points.
Conduct journey mapping to visualize user experiences across different touchpoints with IT services, specifically for Software Asset Management (SAM).
Analyze research data to uncover meaningful patterns and insights that inform service design decisions.
Service Design & Strategy
Develop data-driven recommendations for improving existing IT services, designing new services, and enhancing the overall user experience within the SAM ecosystem.
Collaborate with Product Managers/Business Analysts to create service prototypes and conduct testing to evaluate the effectiveness of design solutions.
Work closely with IT teams, service owners, and business stakeholders to gather requirements, validate assumptions, and ensure alignment with organizational goals.
Communication & Continuous Improvement
Present research findings, insights, and recommendations to stakeholders in a clear and compelling manner through reports, presentations, and workshops.
Monitor the performance of IT services and user satisfaction levels to identify areas for ongoing improvement and optimization.
Qualifications
Experience
6+ years of proven experience in conducting user research, analyzing data, and developing actionable insights.
Prior experience working within federal or state government agencies is highly desired.
Experience in IT Service Management or Software Asset Management (SAM) is a significant plus.
Proficiency in user research tools and techniques (e.g., interviews, surveys, usability testing).
Experience with service design principles and methodologies.
Understanding of ITIL or other IT service management frameworks is beneficial.
Skills
Excellent communication and presentation skills, both written and verbal.
Strong interpersonal and collaboration skills.
Proficiency in tools like Mural, Figma, Jira, Confluence, Microsoft Office, or equivalent.
Strong analytical and problem-solving skills with the ability to interpret complex data sets.
Education
Bachelor's or Master's degree in a relevant field such as Human-Computer Interaction (HCI), User Experience (UX) Design, Service Design, or a related discipline.
Additional Requirements
A willingness to continually learn and adapt to the evolving technology landscape.
Ability to work in a fast-paced environment and manage multiple projects simultaneously.
All work must be conducted within the U.S. and some federal contracts require U.S. citizenship.
You must be legally authorized to work in the U.S. now and in the future without sponsorship.
You may be required to obtain a public trust or security clearance.
What We Offer
Competitive salary and benefits package.
Opportunity to work with a talented team of professionals on exciting and innovative projects.
Flexible work arrangements, including remote work options.
Continuous learning and development opportunities.
A collaborative and inclusive work environment that values diversity and encourages growth.
Join us at Archesys and be part of a team dedicated to delivering cutting-edge technical solutions for clients in the public sector. Your expertise and passion for technology will help us continue to innovate and grow. We look forward to welcoming you to our team and supporting your success as a Service Designer.
Archesys is an equal opportunity employer committed to creating a diverse and inclusive workplace.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Archesys is hiring a Full Stack Ruby on Rails Engineer to develop scalable, secure web applications for public-sector clients in a fully remote, full-time role.
Lead and grow Stepful’s product design organization to elevate user-centered design, drive product strategy, and deliver measurable impact across our healthcare education products.
Create scroll-stopping short-form videos for OUAI's paid social campaigns as a Junior Video Editor who blends fast editing chops with a keen sense of brand and trends.
Kittl is hiring a freelance AI Image Designer to create original AI-generated illustrations and refine prompts that will be added to its platform library and used by millions of designers.
Experienced UX Designer needed to lead user research, prototyping, and accessible design for enterprise web and mobile applications supporting the State Department's Consular Systems Modernization program.
Velan Studios is looking for a Senior Gameplay Animator to bring character personalities to life through hand animation and close collaboration with engineers and designers on prototype and production gameplay systems.
Praytell is looking for an NYC-based Associate Creative Producer to support video production and project workflows across integrated client and internal campaigns.
Design pixel-perfect, user-centered web and mobile interfaces for Polyester’s high-growth decentralized exchange, rapidly prototyping and partnering with engineers to ship product.
Lead the creation of seasonal, on-brand apparel graphics and print techniques for A&F’s menswear, driving concept-to-product execution in a fast-paced, collaborative retail environment.
SSOE is looking for an onsite Architectural Design Intern in Atlanta for Spring and Summer 2026 to support design tasks, drafting, and construction documentation while gaining professional mentorship and Copilot training.
Cloaked seeks a Sr. Product Designer to lead UX and UI across web and mobile, building scalable design systems and delightful privacy-first experiences.
Create scroll-stopping TikTok content and multiple ad-ready variants for a growing activewear brand as a part-time Video Editor focused on short-form storytelling and performance.
Lead product design as our first UI/UX Product Designer, shaping intuitive experiences for clinicians, children, and families on a mission-driven platform.
BRMi is hiring a Hybrid Multimedia Designer in Vienna, VA to create multimedia assets and e-learning courses that support branding, communications, and internal learning initiatives.
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
