University Advancement Program Assistant

American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the world. Learn more about American University

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Summary:

The University Advancement Program Assistant (PA) provides a broad range of administrative, event, and marketing support services to the Office of Alumni Relations as they carry out events and programs to deepen the engagement and philanthropic activity of American University’s alumni, donors, prospects, and friends of AU. The assistant will provide administrative support for local, national, and virtual events, programs, and volunteer activities, with a focus on signature-level alumni engagement events and programs.

Essential Functions:

• Provide overarching administrative and planning support for local, national, and virtual events, programs, and volunteer activities. Tasks may be inclusive of: working with vendors and colleagues to confirm event logistical details;  creating online registration pages; processing registrations by phone and e-mail; preparation (and shipping, when applicable) of event materials; nametag creation and event signage creation; registration and event supply preparation and organization; and other administrative details as applicable. In addition, the Program Assistant tracks and reports event registration data for all signature events. Update AU systems (including CRM and others) with correct or updated addresses, names, titles, etc. for alumni and other constituents as appropriate.

• Provide communications support for programs and events inclusive of email, print, web, and social media, as needed.         

• Support central office functions that increase efficiency for the entire team. This includes: answering phone for main Office of Alumni Relations phone and directing inquiries; monitoring the email inbox; reserving workspace; ordering supplies for events and for the office; and greeting and directing visitors, when necessary.

• Regularly update tracking systems with event data, including CRM, and work with Advancement Operations colleagues to ensure accuracy.

• Other duties as assigned.

Supervisory Responsibility:

• This position may assist in supervision of student staff.

Competencies:

• Supporting Coworkers.

• Displaying Creativity.

• Prioritizing and Organizing.

• Serving Customers.

• Championing Customer Needs.

Position Type/Expected Hours of Work:

• Full-Time.

• 35 hours per week.

• Availability to work some nights and weekends, as required.

Salary Range:

• $22.86 - $26.00 per hour.

Required Education and Experience:

• High school diploma or equivalent.

• 1 - 3 years of experience.

• Demonstrated organizational and decision-making skills.

• High level of self-motivation and follow-through on assigned tasks and responsibilities.

• Clear, concise reporting and writing style.

• Computer literacy, particularly MS Word and Excel.

Preferred Education and Experience:

• Bachelor's degree or equivalent.

• 2 - 3 years of administrative experience.

• Familiarity with Outlook and OneDrive suite of programs.

• Mature and professional attitude; customer/client focus; highly developed interpersonal skills; energetic and detail oriented.

• Intercultural communication skills and a level of intercultural competence preferred.

Additional Eligibility Qualifications:

• Hiring offers for this position are contingent on successful completion of a background check.

Benefits

AU offers a competitive benefits package including a 200% matching retirement plan, tuition benefits for full-time staff and their families, several leadership development certificates, and has been recognized by the American Heart Association as a fit-friendly worksite. Click here to learn about American University's unique benefit options.

Other Details

• Hiring offers for this position are contingent on successful completion of a background check.

• Employees in staff positions at American University must deliver their services to the university from either the District of Columbia, Maryland, or Virginia, or perform work on-site at the university.

• Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• American University is an E-Verify employer.

Current American University Employees

American University current employees must apply through their employee Workday account. If you are a current employee at American University, please log into Workday and select the Find Jobs report which will take you to our internal career listings.

Contact Us

For more information or assistance with the American University careers site, email theworkline@american.edu.

American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.