Senior Manager-Delivery Management - CTO - job 1 of 2

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Chief Technology Officer Organization’s vision is to raise the bar for technical excellence, talent, strategy, and standards across Technology. It also seeks to cultivate and foster technical innovation, as well as elevate and amplify the technical heartbeat of the organization.

This position reports to the Program Director of Generative AI Enterprise Enablement. The successful candidate will act as strategic partner to both technical and non-technical teams to bring strategic platforms and projects to life. The position will have responsibility for defining platform vision, product roadmaps and driving prioritization which aligns to business objectives and targeted outcomes.  This role will also partner with their director and other CTO Leadership to provide regular written and verbal updates to Senior Management.

 Responsibilities:

•  Drive and take ownership of key outcomes in platform delivery initiatives by leveraging your expertise in planning, coordination, and execution. You will utilize a comprehensive toolbox of strategies—including strategic partnerships, cross-functional collaboration, structured problem solving, and leadership—to ensure successful implementation of scalable platform solutions that align with organizational goals.
• Partner with program teams to produce regular reporting demonstrating progress against key milestones, outlining key risks and dependencies, and plans for the next reporting period.
• Leading outcomes by handling the details – sequencing and preparing for meetings and events thoughtfully to drive outcomes efficiently.
• Navigate and understand a complex and ever evolving technology space with an open mind, innovative problem-solving skills, and a bias for early action.
• Engage with business partners to understand their needs and identify appropriate solutions.
• Leads and appropriately brings up delivery impediments, risks, issues, and changes tied to program initiatives.
• Participate in design discussions, issue resolution, and remove obstacles to ensure platform objectives and commitments are met.
• Being a motivated, hard-working change agent.
• May or may not oversee and mentor a team of Technology Delivery colleagues, enabling a culture of continuous learning, growth opportunities, and inclusivity for all individual colleagues and teams.

        Minimum Qualifications

• Bachelor's degree in computer science, computer engineering, or other technical subject area, or equivalent work experience, is preferred.
• 6+ years of hands-on technical experience across complex systems and platforms, with a proven track record of delivering scalable and high-impact solutions.
• Deep understanding of software and infrastructure design principles with a demonstrated track record of increasing responsibility.
• Demonstrated leadership and management experience in working with cross-functional, geographically dispersed teams on complex projects.
• Experience using Agile, Scrum, or other rapid application development team concepts to deliver technology solutions on that meet customer expectations for timeliness and quality.
• Knowledge of an experience using Agile management tools such as Jira, Rally or similar platforms.
• Excellent oral and written interpersonal abilities; Ability to optimally communicate across third parties and technical and business teams.
• Experience in clarifying objectives, dealing with ambiguity/under-defined problems, advocating for simplification, and influencing teams.
• Ability to enable business capabilities through innovation.
• Proven willingness to learn new technologies.
• PMI and/or Scrum Master Certification is a plus

Annual Range: $110,000.00 to $190,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.