Director - Go-to-Market & Change Enablement - job 1 of 5

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Global Strategy, Operations & Performance (GSOP) team serves as a Center of Excellence within GMNS focusing on enterprise-level strategy, performance management, and operational delivery. We're a fast-moving, high-impact team tackling the company’s most important priorities.

The Director, Go-to-Market & Change Enablement, will drive a cohesive and coordinated change management approach across GMNS and will be responsible for driving clarity, consistency, and action in support of cross GMNS initiatives and enterprise-wide risk, compliance, and transformation initiatives.  The successful candidate will lead the development and execution of high-impact communications strategies, drive stakeholder alignment across global functions, and ensure smooth and effective change adoption at scale.

Key Responsibilities:

• Change Strategy: Develop the change enablement strategy aligned with business goals and priorities, including identifying stakeholders, impacted groups and change readiness levels
• Stakeholder Engagement & Alignment: Facilitate alignment between senior leaders across GCO, Compliance, Control Management and Business Operations and ensure key stakeholders are kept informed throughout the lifecycle of initiatives and change
• Communications Governance: Align with project owners and relevant leaders across 1LOD and 2LOD to embed change within project plans; Serve as the primary hub for consolidating cross-functional initiatives and transformational initiatives into clear, timely, and actionable communications.
• Training & Support – Identify training needs and raise awareness across Field Enablement, Control Management and project teams/project owners; In certain cases, partner with stakeholders to develop training or amplify existing training across GMNS
• Program Management: Establish and manage a structured intake, prioritization, and execution model ensuring clarity, sequencing, and delivery excellence

Qualifications:

• 7–10+ years of experience in communications, change management, program management, or a related field, ideally within large, matrixed organizations.
• Proven success in managing communications and change strategies for enterprise-wide compliance, risk, or operational transformation programs.
• Strong executive presence and exceptional written and verbal communication skills.
• Experience translating complex, cross-functional initiatives into colleague messaging and action plans.
• Demonstrated ability to drive cross-functional alignment and influence senior stakeholders without direct authority.
• Expertise in stakeholder management across business, legal, and compliance organizations.

Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.