Director -Account Development - job 2 of 6

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Job Description:

The Director of GCG Global Dollar Card Americas is responsible for providing global strategic thought leadership, leading a diverse team, managing key regional relationships with clients, and driving profitable business growth with our global customers located across Americas region.  The Director will manage and lead a team of Account and Business Development responsible for growing, developing, and managing the portfolio across the region. They will play a key role in supporting, global relationship strategies and client retention, in line with the overall Shareholder, Customer and Colleague goals.

This is a high visibility role within International Card Services with a significant focus on growth in 2025 and beyond. The Director is responsible for designing and executing the overall commercial growth strategy and ensuring consistent performance across the team in close partnership with key stakeholder groups within Global Commercial Services and the wider American Express organization. By understanding customer needs and the regional and local card portfolio across relevant industries, this person will be required to reinforce our core values and effectively position our Value Proposition both internally and externally. The successful candidate will have a proven track record of leadership, driving innovation and delivering results.

Responsibilities:

• Leading the strategy and execution of business growth initiatives through regional and local commercial negotiations with American Express’ global clients in partnership with GCG teams
• Provide clear leadership, direction and coaching to support the team’s success
• Provide leadership and vision to the newly aligned team that engages and inspires the forward strategy
• Develop relationships at senior levels within the customer base to ensure we enhance and deepen our relationship and strengthen our position within the region
• Collaborate and support the global GCG team to align on retention plans and account growth strategies
• Ensure that the team is equipped to deliver the Value Proposition and our expertise in Payment Solutions to secure expansions, new business and cross sell B2B within the portfolio
• Explore various strategic initiatives which will enable the Account Development Team to retain, grow and diversify spend within the existing customer base
• Leverage data and insights to share unique value to customers and leverage the customer base to bring together key customer market networks where innovation and solution focus helps to deepen relationships
• Partner with regional leadership teams to collaborate and align engagement, retention and growth strategies
• Utilize our extensive data to target and drive growth strategies across the team’s portfolios
• Operate an effective system to monitor, report and communicate competitive market trends
• Collaborate across the region and globally to create a team that shares best practice and cross pollinates success
• Focus on profitability to drive business decisions

Qualifications:

• 10+ years of relevant experience in sales, account development, strategic relationship and people management
• Experience in commercial card business working with Global/Multinational clients

• Inspirational and enthusiastic people leadership with demonstrated ability to develop, engage and empower colleagues and create a highly effective, inclusive culture.

• Excellent written and verbal communication skills with strong executive presence and proven ability to rally others around a vision.
• Strong strategic and creative thinker with the ability to develop compelling strategies and translate into successful executions.
• Ability to prioritize and manage complex initiatives with multiple stakeholders at the same time.
• Experience implementing strategies and articulating and measuring results.

• Strategic thought leader with robust analytical skills; naturally translates data into insights and actionable channel plans/roadmaps.
• Superior relationship management skills, with the ability to influence cross-functional partners and gain support from teams with competing priorities.
• Clear and articulate communicator, with ability to tailor messages to different audiences.
• Demonstrated ability to prioritize, pivot when needed, and able to understand and navigate through a broad range of business issues.
• Experience working across diverse and complex geographies, with a significant degree of cultural sensitivity and awareness
• Ability to embrace and drive change
• Comfortable working with a variety of internal and external partners to achieve goals and resolve issues. Strategic & analytical problem solver.
• Business level fluency in both English and Spanish (written and oral).

Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.