Customer Support Specialist - job 1 of 33
Company Description
At Elevare Branding, we believe in creating meaningful connections between brands and their audiences. As a dynamic and forward-thinking agency, we combine creativity, strategy, and insight to deliver campaigns that elevate our clients’ presence in competitive markets. Join our team and be part of a culture where innovation, growth, and collaboration thrive.
Job Description
We are seeking a dedicated and detail-oriented Customer Support Specialist to join our growing team in Rochester, NY. In this role, you will be the primary point of contact for our clients, ensuring a positive and seamless experience through clear communication, efficient problem-solving, and consistent follow-up. This position is ideal for individuals who take pride in delivering high-quality support and thrive in a client-focused environment.
Responsibilities
Respond to customer inquiries via phone, email, and internal systems in a timely and professional manner
Provide accurate information regarding products, services, and processes
Resolve customer concerns efficiently while maintaining a high level of professionalism
Document interactions and update customer records accurately
Collaborate with internal teams to ensure customer needs are met
Identify opportunities to improve customer experience and support workflows
Qualifications
Strong written and verbal communication skills
Professional demeanor with a customer-first mindset
Excellent organizational and time-management abilities
Ability to multitask and adapt in a fast-paced environment
Basic computer proficiency and ability to learn internal systems quickly
Problem-solving skills with attention to detail
Additional Information
Competitive salary ($50,000 – $55,000 per year)
Opportunities for professional growth and career advancement
Supportive and collaborative work environment
Ongoing training and skill development
Stable, full-time position with long-term potential
Average salary estimate
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