Fast Facts

WGU is seeking a Front Desk Coordinator to enhance campus security and customer service, serving as the first point of contact for visitors and employees.

Responsibilities: Manage visitor check-in, badge issuance, wayfinding, and support essential security operations while maintaining data protection standards.

Skills: Strong communication, attention to detail, multitasking, Microsoft Office proficiency.

Qualifications: High school diploma; 3+ years in front desk or customer service; experience with ServiceNow or similar systems is a plus.

Location: In-office at WGU's headquarters in Salt Lake City, UT.

Compensation: $20 - $29 / Hourly

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: Services 205Pay Range: $20.33 - $29.51

Job Description

Are you passionate about creating a safe, welcoming, and efficient environment for students, staff, and visitors?

At WGU, our mission is to expand access to higher education—and that starts with a secure, professional campus experience. As a Front Desk Coordinator, you’ll be the first point of contact for guests and employees, playing a vital role in both customer service and site security.

The Role: Front Desk Coordinator

The Front Desk Coordinator serves as the face of WGU’s campus, managing visitor check-in, badge issuance, wayfinding, and supporting essential security operations. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced setting while upholding safety and compliance standards.

What You’ll Do

• Greet and assist all visitors, vendors, and employees in a courteous, professional manner
• Manage front desk operations, including visitor screening, badge issuance, and access control
• Support security processes such as incident reporting, lost-and-found management, and emergency response
• Coordinate with facilities, security, and building management teams regarding access and safety needs
• Maintain confidentiality, data protection standards, and accurate visitor logs

What You Bring

• High school diploma or equivalent; additional administrative or security training is a plus
• 3+ years of front desk, receptionist, hospitality, or customer service experience
• Experience with Microsoft Office programs (Word, Outlook, Excel)

Bonus if you have

• Experience with ServiceNow or similar ticketing platforms
• Familiarity with customer service best practices and emergency procedures
• Experience with electronic badge access systems, and visitor management software
• Experience in building management systems or corporate security environments

Work Location

This is a full-time, in-office position at WGU’s headquarters in Salt Lake City, UT. You’ll work alongside a multidisciplinary team committed to safety, service, and operational excellence.

What to Expect

At WGU, our mission drives everything we do—including how we hire. Our interview experience is designed to give qualified candidates the opportunity to show their best work through meaningful conversations, practical problem-solving, and authentic collaboration.

We thoughtfully review every application and invite forward the candidates whose experience and potential best align with the role and our mission. If selected, you’ll hear from a recruiter or hiring manager who will guide you through the process and help you know what to expect at each stage. We aim to communicate decisions promptly and respectfully.

Here’s what that typically looks like:

• Introductory call (~30 minutes): We’ll walk you through who we are at WGU and learn about your relevant experience.
• Hiring manager interview (~45 minutes)
• Final interview (~1 hour)

We're looking forward to getting to know you and seeing how you think, collaborate and build. Welcome to WGU.

#LI-FP1

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at [email protected].

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.