Manager, Vision Care Account Management

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.

We foster an inclusive culture and are looking for diverse, talented people to join Alcon! As a Key Account Manager - Southeast you will be responsible for a portfolio of accounts ($15-$40m), identifying and addressing the needs and opportunities for these accounts to drive category growth, profitability, market share and revenue, under the direction of the Executive Sales Director. Lead the development of the account plan in order to maximize profitability, revenue growth and market share in the context of the broader channel strategy and business plan.

Primary Responsibilities:

• Complete needs discovery & validation through analysis & synthesis of information from multiple sources to identify and prioritize business opportunities within the account in the context of the broader customer value chain.
• Leverage analyses and insights from other sources (such as customers and field sales) to prioritize account projects, value solutions, promotional programs and specific pull-through tactics, to build business case and financial assessment of key programs and initiatives
• Gain internal alignment by validating insights with the Executive Sales Director (ESD) & other internal stakeholders to ensure alignment with the broader channel strategy.
• Define, communicate and agree on ambitious objectives for accounts aligned with organizational and brand priorities and the relevant channel strategy.
• Highlight unique opportunities and overall market insights and share these with the ESD.

Lead the implementation of the account strategy and business plan for each account to deliver target outcomes including revenue growth, cost management and return on investment.

• Define and communicate a compelling vision for the account to the team, customers and internal stakeholders.
• Scope, define and communicate initiatives and creative solutions for each account and win support, buy-in and resource allocation to optimize business outcomes.
• Align with internal stakeholders & co-develop solutions to ensure mobilization of key resources to support successful implementation, including field sales, customer marketing, finance and legal.
• Effectively communicate & negotiate agreed upon proposal with the customer, including tradeoffs, commercial terms, and expected business impact.
• Manage the implementation of initiatives and programs, from program set-up & launch through execution, to ensure optimization of value for Alcon and the customer and delivery to defined standards, including merchandising promotional programs, rebates, reinvestment and cooperative spending.
• Manage financial budgets to business plan.

What you will bring to Alcon:

• Bachelor’s Degree or Equivalent years of directly related experience (or high school +13 yrs; Assoc.+9 yrs; M.S.+2 yrs; PhD+1 yr) 
• The ability to fluently read, write, understand, and communicate in English 
• 5 Years of Relevant Experience 
• 3 Years of Demonstrated Leadership 

How you can thrive at Alcon:

Develop and foster partnership with senior stakeholders within accounts in order to drive category growth and create mutual value for customers and for Alcon.

• Build strategic, long-term business partnerships with key leaders in accounts to accelerate growth and the delivery of mutual value.
• Engage senior stakeholders and ECPs within the account in a vision for category growth and the business strategies to deliver them, ensuring regular and frequent connections
• Strengthen the perception of Alcon as a strategic business partner by sharing insights and information about market trends, technological innovation and customer needs.
• Reinforce the value of customer relationships through summarizing the impact of initiatives and strategizing for further needs discovery.
• Apply a customer-centric approach to understand customer needs and concerns as the basis for developing creative solutions.
• Foster collaboration with field sales to reinforce account strategies and execute promotional programs and events in the field in order to drive long-term category growth and sustained revenue increases.

See your career at alcon.com/careers