Technical Account Manager - East Coast
Skills
- 3–6 years in technical account management, technical consulting, or solution architecture at a SaaS company
- Hands-on Airtable building experience, including Interface Designer and advanced automations
- Strong data modeling, solution design, and systems thinking across people, data, and workflows
- Familiarity with APIs, webhooks, automations, and basic scripting
- Proven experience working with enterprise customers and managing post-sales technical relationships
- Excellent communication skills for both technical and executive audiences
- Experience designing and implementing AI-driven workflows within customer solutions
Responsibilities
- Own and manage a book of 4–5 Premium Support enterprise accounts as the primary technical advisor
- Conduct regular health checks and technical reviews to ensure optimal platform usage
- Lead and resolve technical escalations for high-touch customers to maintain satisfaction and retention
- Advise customers on new product functionality, including AI features and advanced automations
- Capture and channel technical feedback to Product and Engineering teams to influence roadmap
- Develop and maintain Premium Support playbooks and best practices for scalable success
- Drive adoption and measure impact of AI features (e.g., Omni, Field Agents) on customer workflows
- Monitor and report key success metrics such as retention, CSAT, and escalation resolution
Education
- Bachelor's degree in a technical or business field preferred or equivalent practical experience
- Relevant certifications or training in SaaS product implementation, data modeling, or automation tools encouraged
Benefits
- Comprehensive health, dental, and vision benefits
- Equity (restricted stock units) as part of total compensation
- Paid time off, parental leave, and flexible remote work policies
- 401(k) or retirement savings options
- Professional development and learning allowances
- Incentive/bonus opportunities tied to performance
Average salary estimate
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Airtable is a collaborative software company based in San Francisco. Teams at more than 300,000 organizations, including 80% of the Fortune 100, rely on the Airtable platform to connect their people and data and achieve their most important goals.
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