Technical Account Manager (Enterprise)

About AirOps

Today thousands of leading brands and agencies use AirOps to win the battle for attention with content that both humans and agents love.

We’re building the platform and profession that will empower a million marketers to become modern leaders — not spectators — as AI reshapes how brands reach their audiences.

We’re backed by awesome investors, including Unusual Ventures, Wing VC, Founder Collective, XFund, Village Global, and Alt Capital, and we’re building a world-class team with in-person hubs in San Francisco, New York, and Montevideo, Uruguay.

Key Responsibilities

• Own the customer relationship post-sale, serving as the primary technical advisor and strategic partner for enterprise accounts

• Build and deploy AI-powered growth workflows in AirOps to solve high-impact customer problems and accelerate time-to-value

• Develop and scale our enterprise delivery playbook, balancing hands-on execution with systems-level thinking

• Partner cross-functionally with Product, Engineering, Growth, and CX to validate new use cases, influence roadmap priorities, and help customers unlock new value

• Drive adoption and usage expansion by identifying whitespace opportunities and aligning AI workflows to business goals

• Leverage the AirOps platform internally to improve service delivery and demonstrate the art of the possible for customers

• Monitor success metrics, analyze usage trends, and present insights and recommendations to internal stakeholders and executive sponsors

• Lead enablement efforts, including onboarding, technical documentation, and training tailored to enterprise users

• Contribute feedback to product and design teams to improve usability, performance, and customer satisfaction

Experience

• 2 to 6 years experience in Growth, BizOps, Product, Technical Account Mgmt, Analytics, Solution Engineering, or similar role at a high-growth startup or B2B SaaS company; we 💚 former (or future aspiring) founders

• Experience supporting large enterprise customers with complex, multi-stakeholder environments

• Hands-on experience with LLMs, AI/ML technologies, or workflow automation platforms (e.g., Zapier, Make, Retool)

• Strong builder mindset with the ability to prototype and iterate in AirOps or similar platforms

• Familiarity with prompt engineering, retrieval techniques, and integrating AI into customer workflows

• Comfortable working in startup environments where ambiguity is the norm and roles evolve rapidly

• Excellent communication and project management skills; able to translate between technical and business stakeholders

• Bonus: working knowledge of Python, JavaScript, or other scripting languages

• Bonus: experience with SEO and Content Marketing

Our Guiding Principles

1. Extreme Ownership

2. Quality

3. Curiosity and Play

4. Make Our Customers Heroes

5. Respectful Candor

Benefits

• Equity in a fast-growing startup

• Competitive benefits package tailored to your location

• Flexible time off policy

• Generous parental leave

• A fun-loving and (just a bit) nerdy team that loves to move fast!