Bilingual Campus Experience Coordinator, Pre-Collegiate & Bridge Programs

Are you a current Aims Employee, Temporary Worker? If so, to help avoid future access issues, please apply through your Workday account using "Browse Jobs" in the in the Workday search field located on the top center of the screen. 

Are you a current Aims Student? If so, to help avoid future access issues, please apply through your Workday account using the Aims Jobs app on your Workday home page. 

Are you both an Employee and a Student? If so, to help avoid future access issues, please apply through your Workday account using "Browse Jobs" in the in the Workday search field located on the top center of the screen. 

For assistance, please contact the recruitment team at 970-378-3720.

Minimum Hiring Annual Salary:

$52,612.00

Maximum Hiring Annual Salary:

$56,821.00

To attain the maximum annual salary, employee must meet all minimum qualifications plus:

• 5 (five) years of additional applicable work experience and/or degrees higher than minimum qualification degree. Degrees higher than the minimum qualification degree can be used in combination with additional work experience.
• A combination of related education, on-the-job work experience, certifications and/or licenses that results in a candidate successfully meeting the minimum qualifications of the position, may be considered.

The stated salary amounts are not guaranteed in the event employment ends with Aims during any fiscal year.

Included with Aims Full-time Employment is a generous package of Benefits, most are listed below:

Job Description:

Aims Community College actively supports an environment that embraces the College's Mission, Vision, Values and a culture of innovation and care. The College embraces and seeks to hire individuals who want to be a part of this environment and have the skill sets necessary to be successful in this position.

Aims Community College actively supports an environment that embraces the College’s Mission, Vision, Values, BaJEDI (belonging, justice, equity, diversity, inclusion), and Innovation. The College embraces and seeks to hire individuals who want to be a part of this environment and have the skills necessary to be successful in this position.

The Office of Admissions is directly responsible for the recruitment, enrollment, and retention of students at Aims Community College, as well as providing pre-collegiate support around college and career readiness in the community. The Office of Admission team is comprised of Recruitment staff and the Campus Experience/Pre-Collegiate team, the latter being responsible for supporting the Student Station and the Aims Main Line Call Center, with oversight of onboarding students through events, visits, orientation, on-campus support, pre-collegiate education, and recruitment initiatives.

The Bilingual Campus Experience Coordinator, Pre-Collegiate/Bridge Programs, is responsible for planning, evaluating, and executing pre-collegiate and bridge-type initiatives and events, on-campus and in the community, including New Student Orientation. This position supports the rest of the Campus Experience/Pre-Collegiate Team in co-creating, planning, and executing other campus events/activities that take place year-round. The Bilingual Campus Experience Coordinator, Pre-Collegiate/Bridge Programs is also responsible for assisting with oversight and supervision of the Student Station and Aims Main Line Call Center through direct supervision, professional development, and scheduling of student staff, providing general admissions counseling to prospective students, assist the recruitment team with outreach phone calls, and the admissions inbox.

Under the general to limited supervision of the Campus Experience/Pre-Collegiate Manager, this position provides high-level planning for the New Student Orientation and other pre-collegiate/bridge events for Aims Community College. Functions under limited supervision include assisting with operational, financial, and planning functions of complex units requiring the use of considerable independent judgment, originality, and application of management and human relations skills.

Pre-Collegiate/Bridge Program Coordination & Oversight:

• Plan, execute, and evaluate on-campus events such as New Student Orientation, bridge-type programming, and other pre-collegiate/bridge-type events

• Oversee the registration and confirmation process for all events, manage event and other activities utilizing the CRM, and compose, edit, and send out communication relevant to the events

• Serve as the point of contact for high schools, community-based organizations, and other agencies being invited to campus events, ensuring all event information has been entered into the CRM

• Create surveys to gather feedback and suggestions for future improvements

• Generate year-end reports for evaluation of yearly goals

• Support the Campus Experience/Pre-Collegiate team in co-creating, planning, and executing other campus events/activities that take place year-round

• Support College and Career Readiness programming at middle and high schools

Student Station/Call Center Support:

• Direct supervision and support of a team of student employees staffed at the Student Station, Call Center, and Information Desk, including scheduling student employees

• With the coordination and support of other Campus Experience/Pre-Collegiate team staff, create and implement customer service and professional development trainings for student staff on a regular and timely basis, including trainings around CRM and other platforms

• Assist in general oversight of larger student employee group, including Student Station, Call Center, Information Desk, and campus visit operations.

• Collaborate with other campus departments in the Welcome Center, Student Affairs, and across campus to ensure prospective students utilizing the Student Station and Call Center have a positive experience and receive the support and are connected with the resources they need.

Enrollment Counseling, Guidance, & Engagement:

• Assists prospective and continuing students with navigating the variety of academic offerings and student supports available at Aims Community College, with regular and consistent use of CRM

• Provide referrals for services for prospective students based on individualized student needs. Refer and connect students with the relevant College resources, including veteran’s services, registrar, financial aid, personal counseling, etc.

• Collaborate with student services areas, including Admissions, Advising, Financial Aid, Records, Transitions Center, and any other relevant areas to provide an excellent student experience

• Identify needs, barriers, and potential risk factors to enrollment and connect students to resources regardless of their funnel status

• Assist students, faculty, staff, and alumni with all aspects of student enrollment

• Assist the Recruitment team and Office of Admissions by supporting general admissions inbox and phone lines, and outreach campaigns, including outbound phone calls to prospective students

Other Duties as Assigned:

• Following state and federal laws related to data retention of student records

• Monitor and ensure compliance with legislative requirements such as FERPA

• Assist with special projects as assigned by the Campus Experience/Pre-Collegiate Manager and the leadership of the Office of Admissions

• Assist in the testing of ERP systems and any other third-party systems associated with the Office of Admissions

• Serve on department, division, and institutional committees as needed

• Maintain industry standards through reading, research, conferences, and other resources/professional development opportunities

• Represent Aims Community College at conferences, workshops, and other community events

Minimum Qualifications:

• Bachelor’s degree in Student Affairs, Education, Event Management, or other related fields; plus, three (3) years of related work experience, such as in a call center, customer service, student affairs, or higher education.

• Bilingual in Spanish and English.

OR

• Associate's Degree, plus five (5) years of related work experience, such as in a call center, customer service, student affairs, or higher education, or an equivalent combination of education and/or work experience.

PLUS

• Excellent collaboration and communication skills

• Keen eye for detail and customer service

• Experience in working with ethnically diverse populations

• Proficiency in Microsoft Word and Excel

• Excellent oral and written skills, including creating oral presentations

• Ability to travel to meetings and outlying campus locations

• Ability to adapt and problem-solve on the fly

• Experience with technology systems related to event planning and higher education

• This position requires the use of a company vehicle for business travel. The selected candidate must successfully pass an MVR and be insurable under Aims insurance

Required Documents:

• Cover Letter

• Resume

Preferred Qualifications:

• Experience developing summer educational programs for youth 9-15.

• Experience in planning, coordinating, and promoting campus events and programs.

• Previous experience managing daily front desk and campus visit operations.

• Previous experience organizing large campus visit events.

All Applicants:

• Compare your previous work experience to the job duties listed on the job positing under job description. Enter the job duties you have performed under the "Work Experience" section on your job application. We evaluate your experience based on this information.
• Please make sure you state whether work experience (aka work history) is part time or full time employment by listing the average number of hours worked per week. This information is used to determine your new annual salary.
• Be sure to upload all the required documents listed at the above in "Additional Job Description" section. This can be uploaded as part of your application materials in the "My Experience" section.  If there are missing documents, your incomplete application will not be considered. Per the Colorado Job Application Fairness Act, you may redact information that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.

For information on our hiring practices, please visit our resource page: https://www.aims.edu/departments/human-resources/hiring-process.

Aims Community College is an equal opportunity employer.  Selection will be based solely on merit and will be without discrimination based on age, ancestry, color, creed, disability, ethnicity, familial status, gender, gender identity, genetic information, marital status, national origin, sex, sexual orientation, race, religion, or veteran's status.  All application materials must be submitted by the closing date posted and become the property of Aims Community College. The screening committee will select finalists for interviews. The goal of Aims Community College is to enhance the diversity present in the district we serve. To comply with the Immigration Reform and Control Act of 1986, if hired, you will be required to provide documents within three (3) business days of hire date to show your identity and your authorization to work. This law applies to all persons hired.

Screening/Selection:

To be considered, please provide a thorough and complete application. Initial screening will be conducted by a committee based on completed application materials.

Employees in these positions may be asked to participate in temporary assignments lasting less than nine (9) months (such as curriculum development, short term projects, meetings and substitute duties) which could amount to additional temporary pay.

Upon hire, all positions at Aims Community College require a criminal background check and may require industry specific screenings such as an MVR, physical and/or drug screen. Keep in mind, a conviction does not automatically preclude candidates from being employed. The nature of a conviction will be considered relative to the duties of the position.