Help Desk Technician
About Agero:
Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.
Note: For technical and other select roles, your first day will be spent at our HQ in Medford, MA to facilitate a smooth onboarding experience. Willingness to travel is required, as you may need to attend on-site team meetings from time to time.
Role Summary:
The Help Desk Technician supports the installation, configuration, and maintenance of the organization’s server environment. Reviews and resolves problems associated with server hardware, OS and application software and escalates when appropriate. Reports problems on both server and workstation systems. Provides third level support for administration and maintenance of PC and system applications.
Key Outcomes:
- Supports the regular maintenance of core corporate information systems (Exchange, NT, RAS, SQL), including upgrades, expansions, and security.
- Performs routine backups of system and data files, restores as requested or required and adheres to disaster recovery procedures.
- Administers user and group accounts for the Network Operating System, including the assignment of security privileges.
- Manages voicemail and call routing services for organizational requirements, including installing and configuring phones and network ports.
- Manages file and print services for organizational requirements, including installing and configuring printers and print queues.
- Manages accounts and related services in Microsoft Exchange Server including web-based access.
- Provides first and second level technical support to desktop specialists and assists in carrying out company objectives including software rollouts.
- Completes additional assignments as assigned.
Key Skills:
- Service Oriented/Internal Customer Service
- Fast & Flexible
- Focus on Results
- Teamwork & Collaboration
- Self Awareness/Personal Accountability
- Informing and Communicating
Requirements:
Education: High school diploma and some related technical training or equivalent experience. Certification is preferred.
Experience: 2-5 years related experience administering networks.
Complexity: Good troubleshooting and problem solving skills. Ability to work within all levels of the organization. Good understanding of networking concepts. ITIL Foundations process knowledge a plus.
Working Relationships: Interfaces with other team members, including cross-functional teams, business users, and vendors.
Additional Requirements: May be required to be available 24x7. Occasionally work nights and/or weekend hours for major implementations to minimize impact on organization.
The anticipated closing date to submit applications for this role is October 1st, 2025.
The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.
Life at Agero:
At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive.
Benefits Built for Well-being:
Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include:
- Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
- Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
- Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
- For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
- Family Support: Parental planning benefits to assist associates through life’s milestones.
- Bonus/Incentive Programs
Join Agero and experience a workplace that invests in your success both personally and professionally.
*It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Average salary estimate
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