Senior Network Engineer (Remote- US Base Only)

We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience, and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.

Sutherland was founded over 37 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.

Sutherland is currently looking to add a Senior level Network Engineer to their team. This job requires a fundamental understanding of Cisco Switching, Routing, and the TCP/IP Stack. It includes analyzing, monitoring, troubleshooting, repairing, and upgrading of network devices, firewall appliances and other devices. In this role, you will assist with designing and implementing large-scale network Security solutions across the data center, campus, wide-area, Wi-Fi, and cloud. Integrate automation and orchestration in the above designs, use network automation techniques to reduce repetitive workload, and improve project efficiency. Work with clients to better understand their requirements and develop innovative solutions to address them. Explore novel approaches to system integration with existing networking technologies. Help to create repeatable processes, detailed documentation, and artifacts that will be used at scale to develop and evolve enterprise technologies. Work with Engineering teams to define detailed Engineering requirements and system-level design, as well as provide architectural expertise and guidance. Respond to alerts, events, and customer reported issues within stated service level agreements and escalate problems as required by the engineering team and resolve significant matters by exercising independent judgment ensuring that performance standards are met. Work with cross-functional teams (network, cloud, software, computer) and develop technical activities for customer trials and deployments.

• Security Fundamentals: Should be able to understand / Explain concepts (NAT, ACL, Access Groups, IPsec, AAA) & have working knowledge and be able to troubleshoot network Protocols.
• Help establish networking environment by contributing to the design, configuration, and implementation of new networks.
• Contribute to the development and implementation of new solutions and improving resilience of the current environment.
• Troubleshoot network problems and outages, schedule upgrades and collaborate with network architects and engineers on network optimization.
• Install, configure, manage, and fix Palo Alto and Cisco ASA/Firepower Firewalls.
• Maintain and manage border security systems, such as intrusion detection systems and firewalls.
• Conversant with procedures and standards as outlined by Sutherland policy , such as change management, automation, and revision control. He needs to configure and deploy security operating platform and maintain it.
• Aid in fixing network security issues of clients, suggest recommendations after researching best industry practices, creating documents for its configuration and installation.
• Suggest, schedule, and conduct hardware and software enhancements, upgrades, reconfigurations, and patches. They coordinate with engineering and business units to deploy implement server systems that use best practices to meet the objectives of their organization/clients.
• Oversee and test network capacity and performance and make ready and provide statistics and reports of network performance. Plan and deploy network upgrades, fixes for maintenance, and patches.
• Carry out security measures to sort out data loss susceptibilities, minimize risk, suggest system components and security changes when needed, undertake security audits, assessments and detect security breaches in architecture, and suggest recommendations on IT security to management by identifying serious threats and susceptibilities.
• Ensure the network systems that support functions of the enterprise technology are available, reliable, and efficiently operating. In order to achieve that, monitor, support, and maximize the network infrastructure of the organization/clients.
• Interact regularly with the team members, clients, and engineering teams. Able to comprehend the client’s ecosystem, needs, and security roadmap to deploy the relevant security solution.
• Perform all the tasks in line with the organization’s/clients’ policies, procedures, and best practices.

• Must be able to work various off shift and weekend hours supporting projects and participate in a 24x7 on-call rotation.
• Must have extensive knowledge and support of Routing Protocols/Technologies such as BGP, MPLS VPN, Multicast.
• Minimum 5 years’ experience in configuration of Cisco ASA or Firepower Firewalls. Experience with other vendors Palo Alto, Checkpoint is a plus.
• Must have a minimum of 5 years’ experience in configuration of Cisco routers
• Must have strong hands-on L2 level experience on Network Hardware like Cisco switches and routers, Palo Alto and Cisco Firepower firewalls.
• Must have strong practical knowledge of network concepts including DNS, DHCP, VPN, network protocols, port configuration, link aggregation, spanning tree optimization, and performance tuning.
• Engineers must have had experience in working with Internet technologies and possess expertise in TCP/IP
• Must have excellent communication skills of the English language (verbal and written).

EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all 
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION. 

EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all 
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.