Associate Cloud Operations Engineer

Overview

At PowerSchool, we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home, PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all possible, and a career with us means you’re joining a successful team committed to engaging, empowering, and improving the K-12 education experience everywhere.

Team Overview

Our Hosting team manages and supports the infrastructure of all our platforms, from hardware to software, to operating systems to PowerSchool products. This collaborative team helps meet the needs of an evolving technology and business model with a specialized focus on protecting customer data and keeping information secure.

Responsibilities

Description

A Cloud Operations engineer is responsible for designing, deploying, managing, and optimizing cloud infrastructure and services. They ensure the availability, performance, and security of cloud-based applications and resources while monitoring and responding to incidents and issues. This role requires expertise in cloud platforms, automation, and best practices.

Your day-to-day job will consist of:

• Execution of day-to-day tasks related to monitoring and managing cloud infrastructure to ensure service availability and data security
• Execute ticket triage, investigation and resolution of reported incidents
• Participate in 24x7 on-call rotations to resolve incidents in support of production systems
• Monitor and configure systems resources (memory, disks space & CPU utilization)
• Improve customer experience with infrastructure optimization
• Manage and perform operating system and application software patches and updates
• Performs root cause analysis on trended incidents and major outages up through the application stack
• Develops automation that can trigger off a variety of industry standard monitoring tools to resolve common issues in the environment or maintain operating levels

Qualifications

Minimum Qualifications

• 1 year or less of relevant and related work experience.
• Bachelor’s degree or equivalent, or equivalent years of relevant work experience.
• Familiarity of Cloud infrastructure concepts such as VMs, NSGs, VPC/VNETs, Load Balancers, DNS, and certificate management
• Proficiency in Linux/Unix command line operations.
• Experience with at least one scripting language (Python, Bash, PowerShell, or similar)
• Exposure to tools like Terraform, CloudFormation, or similar IaC concepts
• Experience with version control systems (Git) and basic CI/CD concepts
• Familiarty with AI tooling
• Problem-solving abilities, effective communication skills, and attention to detail.

Preferred Qualifications

• AWS or Azure Cloud certification is a plus.
• Hands-on experience with cloud platforms through personal projects, internships, or bootcamps is a plus.

Compensation & Benefits

Compensation & Benefits

PowerSchool offers the following benefits:

• Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)
• Flexible Spending Accounts and Health Savings Accounts
• Short-Term Disability and Long-Term Disability
• Comprehensive 401(k) plan
• Generous Parental Leave
• Unrestricted paid time off (known as Discretionary Time Off - DTO)
• Wellness Program, including ClassPass & Employee Assistance Program
• Tuition Reimbursement
• Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage

A reasonable estimate of the base compensation range for this position is $58,600 - $75,600 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant's skills and prior relevant experience and training; licensures, degrees, and certifications; specific geographic location; internal equity; internal pay ranges; and market data/range parameters.

EEO Commitment

EEO Commitment

PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing [email protected].