General Manager - Century Plaza Master Association

Who We Are

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us.  Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live. 

The Century Plaza Master Association is unlike any other HOA - managing the shared spaces and operations of an iconic mixed use property that brings together luxury residences, world class hotel, and high end retail. This is a rare opportunity to focus on high profile common area operations - overseeing exceptional amenities, coordinating with luxury hotel event teams, and supporting premier retail construction projects in collaboration with top consultants.

Compensation: $135k-$140k depending upon experience

• As the General Manager, you’ll be the driving force behind the seamless operation of the Master Association, leading relationships, resolving challenges, and delivering excellence across all facets of the property.
• You will partner with retail teams and consultants to address issues, support construction timelines, and ensure retail spaces are completed on schedule.
• Serve as the primary liaison between retail construction and the hotel event teams, balancing build-out progress with luxury event schedules.
• Oversee shared loading dock operations for the hotel and condo towers.
• Administer and collect common area fees and chargebacks from Master Association to retail tenants.
• Lead and manage the engineering team to maintain building systems, ensure maintenance services meet standards, and coordinate emergency responses.
• Manage operating expense and capital expense budgets, monitor vendor performance, and support retail openings.
• Collaborate with real estate, design, construction, security, parking, hotel events, and engineering teams to enhance operations and building functionality.

• We’re seeking an experienced leader who thrives in complex, high-profile environments and can balance operational risk with innovative, cost-effective solutions. You should have:
• 7+ years of experience in HOA management plus construction and facilities oversight. Luxury high-rise mixed use building experience is a plus!
• CMCA certification or the ability to obtain within 6 months of hire.
• Expertise in budgeting, financial oversight, and vendor management.
• Strong leadership, communication, and problem-solving skills.
• Ability to thrive in a fast pace, client facing environment.
• Expertise in MEP systems, fire/life safety, janitorial, landscaping, lighting, flooring, pest control, loading dock, and parking operations.
• Proficiency in Excel, PowerPoint, and Outlook.

• Award-Winning Culture: Proud recipient of the 2025 Great Place to Work Certification.
• Highly Rated Employer: Check out our Glassdoor reviews –read our reviews here.
• Comprehensive Benefits: Competitive salary, health insurance, and 401(k) matching for qualifying team members.
• Work-Life Balance: Vacation, sick time, holiday pay, and your birthday holiday.
• Cutting Edge Technology: Access to industry-leading tools and resources that drive efficiency and success.
• Career Growth and Development: Join a company committed to supporting your professional growth and helping you achieve your goals.

We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued.  Join us at Action Property Management and make a meaningful impact. 

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco and Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.