Head of Relationship Management

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At Acquisition.com, we don’t just hire for open roles—we hire for impact. If you’re exceptional at what you do and align with our core values: competitive greatness, sincere candor, and unimpeachable character, we want to know you.

Role:

As the Head of Relationship Management, you will design the strategy, identify the systems, hire the team, and build the Relationship Management function that defines how our Advisory Practice clients experience lasting success with Acquisition.com. You will guide the client journey end-to-end, from onboarding through renewals and expansions, ensuring every touchpoint builds trust, delivers measurable value, and supports Acquisition.com’s growth.

We are looking for a builder-leader: someone who can roll up their sleeves to engage directly with clients, then scale a high-performing team, design systems, and create playbooks that make Relationship Management a core growth engine. This director-level role is highly cross-functional, partnering with Sales, Support, Advisory Practice Operations, Events, Media, and Marketing to ensure seamless handoffs, shared insights, and a client experience that becomes a competitive advantage.

Responsibilities:

Reporting to the Senior Director of Fulfillment Operations, you will define and execute a relationship management strategy that maximizes renewals and expansions. In this role, you will:

• Build a scalable team: Hire, train, and coach a team that scales to match or exceed Sales in impact.

• Drive revenue outcomes: Own renewals, expansions, and account growth by designing proactive engagement processes, cadences, and touchpoints that turn the client journey into a growth engine.

• Optimize the client journey: Create intentional pre- and post-event communications, segmentation strategies, and engagement playbooks (calls, intakes, dinners, decks) to reinforce value and reduce churn.

• Engage directly with clients: Roll up your sleeves early to drive bookings, build relationships, and model excellence before scaling execution across the team.

• Build systems and playbooks: Architect CRM workflows, dashboards, SOPs, and reporting that provide visibility into client health, pipeline, and renewal risk.

• Collaborate across teams: Work with Sales, Events, Marketing, and Advisory teams to ensure seamless onboarding, handoffs, and communication while channeling client insights back into strategy and delivery.

• Measure and improve performance: Own KPIs for renewals, expansions, bookings, churn, NPS, and CSAT, and continuously refine systems, processes, and coaching to raise performance.

Requirements:

• 7+ years in relationship management, account management, or sales, including 3+ years in a Director or VP-level leadership role within a high-growth environment

• Proven track record of driving renewals, expansions, and retention while maintaining and growing a book of business

• Strong commercial acumen with the ability to sell, retain, and expand accounts, not just service them

• Experience building and scaling client-facing teams and implementing CRM systems such as HubSpot, Salesforce, or Gainsight

• Demonstrated ability to design and operationalize playbooks and processes that deliver predictable revenue outcomes

• High EQ and executive presence with the ability to lead, coach, and influence across teams and at the client executive level

• Alignment with Acquisition.com values: unimpeachable character, sincere candor, and competitive greatness

Results:

You will be measured on your ability to:

• Achieve >80+% renewal rate across Advisory Practice client cohorts

• Deliver >90% CSAT and >70% NPS consistently across events and client touchpoints

• Establish a <10% cancellation rate of total client base through proactive management

• Build and scale a high-performing team that consistently exceeds KPIs

• Implement systems and processes that improve speed, accuracy, and client outcomes at scale

Schedule:

• Able to work M-F onsite at the Acquisition.com Las Vegas headquarters with the goal of being available during all events PST (hours may vary)

• Must be flexible and able to work additional hours/weekends before workshop events/holidays if the situation warrants it

Location:

• Las Vegas, NV (Onsite)

Compensation:

• $166,250 - $199,500 base salary + up to 15% bonus

• The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills, and expertise. This range is only inclusive of base salary, not benefits (more details below).

Relocation Assistance:

• We know that great talent comes from all over, so we're here to help you make the move. For this role, we offer up to $10,000 + 3 months of temporary living expenses, in support of your relocation.

Acquisition.com Core Values

Our core values are the heart and soul of this incredible company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

Competitive Greatness

Be at your best when your best is needed. Enjoyment of a hard challenge. Those who have the drive to constantly improve, the superior intellect and long term commitment to see incremental improvements become compounding returns.

Sincere Candor

Have the self awareness to accurately perceive and communicate hard truths that improve others and self, the courage to do so, and the humility to accept them, even when it hurts. Nothing great can be built without feedback: internally or externally.

Unimpeachable Character

Be the type of person with whom people are always proud to associate, personally and professionally. We look for true alignment of thoughts, words, and actions towards a goal worth pursuing.