Westgate University Ambassador
Company Description
Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park.
Job Description
World of Westgate (WOW) University is an educational entity and strategic tool to achieve the company mission of putting our Owners on vacation, keeping them engaged and making applicable payments timely. Positioned at Westgate’s larger resorts at strategic hours to meet face to face with Owners and conduct weekly classroom style educational events, The WOW Owner Ambassador must have a thorough knowledge of all Westgate products and services, can effectively troubleshoot, resolve problems, and provide positive customer experiences.
As a Westgate University Ambassador, you will:
- Deliver outstanding customer service internally and externally by greeting each owner with a smile and addressing their needs promptly
- Build positive relationships with owners by using their names and making them feel welcome
- Enter daily reporting feedback on customers inquiries
- Explain, educate owners on owner benefits
- Communicate clearly and professionally with customers and all levels of employees
- Speak on a public platform to owners
- Solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
- Periodically observe sales and service encounters; study sales, technical, service, and customer experience results reports; confer with management
- Perform all other duties as required
- 100% assigned to Westgate Resort(s)
- Additional travel may be necessary as Westgate University evolves
To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.
Qualifications
- Flexibility in schedule
- Excellent presentation skills (oral and written) with the ability to deliver engaging presentations
- Assist with Phone Conference Appointments during Off-Peak Times
- Operational knowledge of MS Office: Excel, Word, and PowerPoint
- Knowledge of MR, SAMS, Owner Console and other Westgate operating systems is a plus
- Customer sales and service training experience (minimum of 2 years in the industry or related field)
- Strong analytical and decision-making skills
- Demonstrate strong organizational abilities to consistently meet deadlines
- Westgate Resorts Owner Services and Account Management experience is a plus
- Bilingual English / Spanish is a plus.
Additional Information
Why Westgate?
- Comprehensive health benefits – medical, dental and vision
- Paid Time Off (PTO) – vacation, sick, and personal
- Paid Holidays
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Family benefits including pregnancy, and parental leave and adoption assistance
- Wellness Programs
- Flexible Spending Accounts
- Tuition Assistance
- Military Leave
- Employee Assistance Program (EAP)
- Life, Disability, Accident, Critical Illness & Hospital Insurance
- Pet Insurance
- Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
- Advancement & development opportunities
- Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.
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