Seasonal Resort Experience Supervisor
Company Description
The Fairmont Scottsdale Princess is Arizona’s largest and longest running AAA Five Diamond hotel, and we want you to help us stay iconic. The Princess offers luxury and world class hospitality with 750 guestrooms, more than 300,000 square feet of meeting space, four award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. Be a part of events like the WM Phoenix Open, Easter at the Princess, Summer at the Princess and Christmas at the Princess. The hotel features great benefits like PTO, matching retirement, travel discounts and more. This place really has it all – except for you!
What’s in it for you:
- Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
- Free meals at our on-site employee restaurant
- Learning programs through our Academies designed to sharpen your skills
- Great Medical and Dental benefits, 401K, Direct Deposit etc.
- Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!
Job Description
With over 250,000 guests joining us across two spectacular seasonal events—Pumpkin Fest in the fall and Christmas at the Princess in the winter—the Fairmont Scottsdale Princess transforms into a world of wonder and celebration. Featured in People Magazine, CNN, and other national outlets, these events are the top destinations in Scottsdale for unforgettable holiday experiences!
Bring your talents to the Princess and show off your hospitality and leadership skills in a high-energy, team-driven environment. Love your coworkers? Hoping to stay longer? You’re in luck—over 90% of our seasonal team members move into permanent roles at the resort!
Are you ready to supervise happiness? We’re looking for Seasonal Event Supervisors to keep the fun flowing and operations running smoothly across both Pumpkin Fest and Christmas at the Princess. You'll play a key role in maintaining a festive, safe, and guest-focused environment during these high-attendance events.
This position is seasonal, with employment ranging from early October through early January. Requires open availability on evenings, weekends, and holidays throughout that time frame.
Reporting to the Resort Experience Operations Assistant Manager, responsibilities and essential job functions include but are not limited to the following:
Building High Performing Teams:
- Develop, inspire, and retain top talent
- Coach and develop to maximize the success and selling potential of all sales associates
- Set and reinforce clear and aligned expectations, performance, results and accountability with all colleagues
- Effectively and fairly manage and drive high performance of all colleagues
- Ensure onboarding and continued training of the team
Live The Culture:
- Make good, fact-based shopkeeper decisions that keep the store full and abundant
- Lead consistent focus on delivering engaging guest experiences
- Promote the culture of colleague recognition
- Build a team that works well together based on the needs of the division
Operational Excellence:
- Proactive Outlet Operation Execution (Business Preparation, Management Coverage, Communication)
- Accountability of all outlet financials – Labor management, Control Costs -Food Cost, Beverage Cost, COS, All Operating Expenses
- Act as manager on duty, when scheduled, to address customer service, vendor concerns, maintenance issues,
- Accountability of all policies and procedures
- Incorporate Loss Prevention and safety messages into daily operations
- Maintain OSHA requirements to ensure the outlets are a safe working environment.
Qualifications
- 1+ Years Supervisory Experience
- Must be fluent in Timesaver, Excel, Word, Power Point, Publisher, POS
- Must have Maricopa County Food Handlers Card and AZ Liquor Server Certification
- Demonstrated success in talent development/management
- Strong communication skills and ability to foster a guest experience focused culture
- Availability for varied weekly shifts including weekend, closing and peak shifts
Additional Information
Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
#LI-JH1
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Accor is global leader in corporate services, operates in nearly 100 countries with 150,000 employees. With more than 4,000 hotels worldwide, covering all segments from economy to upper upscale, Accor Hospitality, the Accor’s hotel offering, of...
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