Treehouse Operations Supervisor - Snowmass Ski & Snowboard School

With roots dating back to 1946, and a division of Aspen One, Aspen Skiing Company owns and operates four mountains—Aspen Mountain, Snowmass, Aspen Highlands, and Buttermilk. Aspen Skiing Company takes pride in the coexistence of resort, community, and the environment, which exemplifies its values of living fully, honoring people and place, taking the long view, and pursuing excellence in everything it does. Aspen Skiing Company is where guests from around the world come to renew the mind, body, and spirit through unforgettable experiences at the confluence of nature, culture, and recreation.  

Aspen Skiing Company also owns and operates the award-winning Aspen Snowmass Ski & Snowboard School, Four Mountain Sports rental and retail shops, and a collection of sustainably sourced on-mountain food and beverage outlets. Aspen Snowmass encompasses 5,680 acres of skiable terrain across four mountains, more than 40 ski lifts, and more than 410 trails. For more information, visit www.aspensnowmass.com or follow @aspensnowmass on Instagram, Facebook, and X.  

Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the [email protected], aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains.  

The Treehouse Operations Supervisor oversees the daily operations of the children’s center, ensuring a safe, efficient, and engaging environment for both guests and staff. This role is responsible for upholding operational excellence, driving a culture of hospitality, and fostering memorable guest experiences. Serving as a hands-on leader, the supervisor provides guidance, support, and accountability to staff while collaborating across departments to achieve organizational goals. This position reports to the Director of Children’s Programs. 

•  Applications for this role will be accepted until  September 22, 2025.
• This is a 7 month seasonal position from 10/1 through 4/30.
• The budgeted salary range for this position is $60,656 - $69,754. Actual pay will be dependent on budget and experience; all our salaried roles are eligible for bonus.

Essential Job Functions / Key Responsibilities  

• Oversee daily Rental Operations, ensuring all equipment is properly maintained, sized, and available to deliver a seamless guest experience 
• Manage rental and retail product inventory, including re-orders, inter-store transfers, substitutions, and support for annual ski buy planning 
• Ensure rental and lesson guests are properly outfitted, partnering with Ski & Snowboard School staff to create a safe and positive first impression 
• Maintain expert proficiency with rental systems and ski tech procedures to support accurate equipment fitting and efficient guest flow 
• Uphold the highest safety standards by accurately processing liability documentation, completing equipment testing, and coordinating with the legal department as needed 
• Oversee daily setup, operation, and teardown of the S3 6 & under Magic Carpet in collaboration with S3 staff, ensuring a safe and welcoming learning environment 
• Ensure compliance with Tramway Safety Board and OSHA regulations, including signage, licensing, operating procedures, and evacuation protocols 
• Monitor and maintain the overall appearance and functionality of the Treehouse facility, including cleanliness, stocking, and snow removal, to ensure a guest-ready environment 
• Coordinate with property services and maintenance teams to resolve facility issues quickly and efficiently 
• Lead and develop Treehouse staff through hiring, scheduling, assigning duties, coaching, and performance evaluation, fostering a culture of excellence and hospitality 
• Identify and implement improvements to enhance operational efficiency and overall guest satisfaction within areas of oversight 
• Other duties as assigned 

Education & Experience Requirements 

• Must be 21 years or older 
• High School Diploma or equivalent required, college degree in recreation, hospitality, or related field preferred
• Minimum of 3 full seasons of experience in the winter sports industry required, with an understanding of ski school, ski rental or resort operations 
• Minimum of 1 year of supervisory experience preferred  

Knowledge, Skills & Abilities 

• Proficiency in computer systems including point-of-sale (POS), scheduling software, and Microsoft Office Suite 
• Knowledge of ski and snowboard equipment fitting, rental processes, and ski tech procedures 
• Familiarity with ski & snowboard school (S3) operations, including scheduling, lesson coordination, and guest experience management 
• Knowledge of safety regulations, risk management, and emergency response protocols, including Tramway Safety Board and OSHA compliance 
• Skill in managing rental/retail inventory, product ordering, and inter-store coordination 
• Strong leadership skills with the ability to hire, train, schedule, and evaluate staff performance 
• Ability to foster a safe, positive, and engaging work environment for employees and guests 
• Ability to maintain facility operations, ensuring cleanliness, stocking, and coordination with maintenance and property services 
• Ability to collaborate effectively with S3 instructors and cross-departmental partners to deliver seamless guest experiences 
• Excellent guest service skills, with the ability to address inquiries, resolve complaints, and enhance overall satisfaction 
• Ability to anticipate operational needs, adapt to challenges, and implement solutions that support efficiency and guest safety

Work Environment & Physical Demands 

• Ability to reach, crouch, kneel, stand, bend or be on your feet for extended periods of time    
• Regularly work in wet, cold, hot conditions requiring the use of protective apparel/equipment to prevent exposure to the elements and may be required to walk on slippery and uneven surfaces   
• Must be able to frequently lift, push or pull up to 50 lbs. individually or with assistance 

Job Benefits

This position is classified as a seasonal full-time position eligible for the following benefits: 

• Enrollment dates differ across the various programs.   
• Paid Time Off Programs 
• Paid Leave Programs 
• Employee Ski Pass 
• Other company perks 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

Aspen One participates in E-Verify.

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