Hideout Children's Center Supervisor - Buttermilk Ski & Snowboard School

With roots dating back to 1946, and a division of Aspen One, Aspen Skiing Company owns and operates four mountains—Aspen Mountain, Snowmass, Aspen Highlands, and Buttermilk. Aspen Skiing Company takes pride in the coexistence of resort, community, and the environment, which exemplifies its values of living fully, honoring people and place, taking the long view, and pursuing excellence in everything it does. Aspen Skiing Company is where guests from around the world come to renew the mind, body, and spirit through unforgettable experiences at the confluence of nature, culture, and recreation.  

Aspen Skiing Company also owns and operates the award-winning Aspen Snowmass Ski & Snowboard School, Four Mountain Sports rental and retail shops, and a collection of sustainably sourced on-mountain food and beverage outlets. Aspen Snowmass encompasses 5,680 acres of skiable terrain across four mountains, more than 40 ski lifts, and more than 410 trails. For more information, visit www.aspensnowmass.com or follow @aspensnowmass on Instagram, Facebook, and X.  

Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the [email protected], aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains.  

The Children’s Center Supervisor leads front-of-house operations surrounding enrollment and sales functions, and back of house operations related to the Cubs room to support the daily success of the Children’s Center. This position collaborates closely with the Hideout Manager and peer Supervisors to ensure smooth day-to-day operations, focusing on guest service, team leadership, and operational excellence. The Supervisor plays a key role in creating a welcoming, organized, and efficient environment for families and staff. This position reports to the Hideout Manager. 

•  Applications for this role will be accepted until  September 22, 2025.
• The budgeted salary range for this position is $60,656 - $69,754. Actual pay will be dependent on budget and experience; all our salaried roles are eligible for bonus. 

Essential Job Functions / Key Job Responsibilities 

• Prioritize and organize S3 support systems and administrative functions based on departmental Key Job Responsibilities (KJRs) and initiatives to ensure smooth, guest-focused operations 
• Schedule and supervise family hosts and indoor staff to meet daily operational needs, maintaining service consistency and supporting a high-quality guest experience 
• Ensure essential guest- and staff-facing information is communicated clearly, frequently, and accurately 
• Support business growth, guest satisfaction, and operational excellence by assisting Pros, Supervisors, and Managers in daily functions 
• Assist with staffing by recruiting, training, developing, scheduling, and evaluating employees to support strong performance and service delivery 
• Promote excellence in guest service by evaluating interactions, identifying areas for improvement, and resolving guest concerns proactively 
• Provide cross-functional coverage and support for other Supervisors as needed, including operations and on-snow roles, to ensure continuity of service 
• Support the Sales and Reservations team in aligning guest needs with S3 offerings and ensuring accurate, efficient transactions 
• Lead efforts in employee recognition, performance management, and disciplinary processes to promote a positive and high-functioning work environment 
• Foster and model a strong culture of risk management and safety to support staff and guest well-being 
• Other duties as assigned          

Education & Experience Requirements 

• Must be 21 years old or older 
• Bachelor’s degree in education, recreation, hospitality, or a related field preferred, or an equivalent combination of education and professional experience 
• Minimum of 3 full seasons of experience in the winter sports industry preferred, with an understanding of ski school or resort operations and guest service standards 
• Minimum of 2 years of documented experience working with children in an educational, recreational, or care-focused setting preferred 
• Current Professional Ski Instructors of America (PSIA) / American Association of Snowboard Instructors (AASI) certification at level 1 or higher preferred 

Knowledge, Skills & Abilities 

• Strong knowledge of Point of Sale software, scheduling systems, and Microsoft Office products to support seamless operations and effective organizational management 
• Deep understanding of front-of-house operations, guest service best practices, and children’s programming safety standards to ensure exceptional and safe guest experiences 
• Ability to maintain composure and a level demeanor in a fast-paced, high-stress, guest-focused environment to consistently deliver quality service 
• Effective verbal and written communication skills, including helpful ability to speak Spanish or Portuguese, to foster clear and positive interactions with guests and staff 
• Skilled in supervising, coaching, and developing team members to build a culture of professionalism and guest-centered service 
• Proficient at problem solving and conflict resolution to quickly and effectively address guest concerns and operational challenges 
• Ability to multitask, prioritize competing demands, and manage scheduling and staffing to maintain smooth daily operations 
• Strong organizational skills and collaborative mindset to align with other departments and deliver cohesive guest experiences 
• Capable of adapting quickly to changing circumstances, taking initiative, and maintaining high standards of operational excellence 
   

Work Environment & Physical Demands 

• Ability to reach, crouch, kneel, stand, bend or be on your feet for extended periods of time    
• Regularly work in wet, cold, hot conditions requiring the use of protective apparel/equipment to prevent exposure to the elements and may be required to walk on slippery and uneven surfaces   
• Must be able to frequently lift, push or pull up to 50 lbs. individually or with assistance 

Job Benefits

This position is classified as a seasonal full-time position eligible for the following benefits: 

• Enrollment dates differ across the various programs.   
• Paid Time Off Programs 
• Paid Leave Programs 
• Employee Ski Pass 
• Other company perks 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

Aspen One participates in E-Verify.

E-Verify & Right to Work Poster