IT Support Technician

Overview

Abacus Technology is seeking an IT Support Technician to provide systems and IA support for Hanscom AFB.  This is a full-time position.

Responsibilities

• Ensure servers, workstations, peripherals, communications devices, operating systems, and application software are properly configured for network operation.
• Maintain various Civil Engineering (CE) systems (client/server applications and web applications).
• Periodically review the customer organization's needs for computer resources.
• Perform routine system maintenance such as backing up or archiving application data files and adding application software updates.
• Serve as the system troubleshooter, a critical role in keeping the system operational.
• Work with the installation WCSO to implement network security policies and procedures as outlined in the base network security policy.
• Implement software patches and security fixes as required by the AFNOSC or program management office.
• Develop and maintain system accreditation.
• Implement and enforce all Air Force IA policies and procedures using the guidance within this instruction and applicable specialized IA publications.
• Develop and maintain Certification and Accreditation (C&A) documentation for organization-specific systems connected to the Hanscom Network.
• Report IA incidents or vulnerabilities to the installation WCSO.
• Ensure customer organization compliance with government, Air Force, and local policies, regulation and processes for software license management.
• Accomplish local training and utilize approved tracking tools/databases/SharePoint site in performance of unit software license management.
• Coordinate with the Base Software License Manager (BSLM), Client Service Technicians (CSTs), users, and/or purchasers for customer organization software purchase, installation, inventory, and reuse/disposal.
• Ensure all software installed on customer organization systems is appropriately licensed, authorized, and recorded in the base software license inventory.
• Perform an annual inventory of all software licenses and cross check with installed software on customer organization systems.
• Provide guidance to customer organization personnel on software license management.

Qualifications

3+ years experience in provide IT systems technical support.  HS diploma or GED.  Must be Security+ certified.  Experience with Windows Desktop Operating Systems and Microsoft Office.  Familiar with computer hardware and peripheral devices for identification and tracking purposes.  Able to resolve issues quickly and efficiently.  Must have strong customer service and communication skills.  Must be a US citizen and hold a current Secret clearance.

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

EOE/M/F/Vet/Disabled