Program Manager
Skills
- Proven program and contract management experience
- Budgeting and cost control
- Risk identification and mitigation
- Customer relationship management
- Familiarity with SDLC and ITIL
- Strong verbal and written communication
- Team leadership and coaching
- Ability to obtain and maintain security clearance
- PMP certification preferred
- Government contract experience preferred
Responsibilities
- Provide executive/director-level management of overall contract operations across multiple programs, projects, and locations.
- Operate in accordance with SDLC and ITIL processes and industry best practices.
- Serve as the primary customer interface and maintain relationships across client organizations.
- Maintain awareness of program and business area status, impacts, and risks across projects.
- Act as program-level subject matter expert to ensure quality and performance standards on all task/delivery orders.
- Plan and organize work efforts: assign resources, manage personnel, control risk, and oversee cost/schedule and contract performance.
- Oversee service delivery teams to ensure compliance with the Performance Work Statement and 9th Way Insignia quality standards.
- Ensure timely preparation and QA review of all contractually required deliverables.
- Coordinate with corporate PMO on processes, templates, financial tracking, forecasting, and executive reporting.
- Manage direct labor costs and ensure expenses remain within budget.
- Validate technical abilities of assigned resources and identify training needs.
- Prepare routine reports and deliver status/progress presentations to corporate leadership.
- Develop and manage communications plans for Task Order execution.
- Identify, document, and track internal and external risks and mitigations in risk/issue systems.
- Coach and mentor junior project managers and ensure succession planning and cross-training for key roles.
Education
- Bachelor's degree in a technical discipline preferred
- Associate's degree plus 4 years of relevant experience accepted
- 8 years of relevant experience may substitute for degree
Benefits
- Medical, Dental, Vision
- Voluntary Life Insurance
- 401(k)
- Basic Life A&D, STD, LTD
- Paid Time Off and paid holidays
- Telehealth
- FSA and HSA options
- Employee Assistance Program (EAP)
- Travel assistance
Average salary estimate
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