Veterinary Receptionist
Skills
- Customer service and front-desk experience in medical or veterinary settings
- Working knowledge of common veterinary terminology and procedures
- Strong phone and written communication skills
- Accurate cash and payment processing
- Ability to handle sensitive conversations with empathy (e.g., end-of-life care, finances)
- Organizational skills and ability to multitask in a fast-paced environment
Responsibilities
- Greet clients and pets, complete sign-in, verify appointment details, and provide a reassuring client experience
- Answer and manage incoming calls for appointments, care questions, and prescription refills; make outbound reminder and follow-up calls
- Schedule and confirm appointments, maintain calendars, and help manage patient flow
- Process payments, invoicing, and maintain accurate client and billing records
- Escort clients to exam rooms and relay key information between clients and clinical staff
- Communicate clearly about common vaccines, lab tests, procedures, and pet behavior using veterinary terminology
- Maintain a clean, organized, client-ready reception area and assist with occasional pet-related clean-up
Education
- High school diploma or equivalent required
- Relevant veterinary or medical receptionist training preferred
Benefits
- Medical, dental, and vision insurance for full-time team members
- 401(k) retirement plan with company contributions
- Paid time off and paid holidays
- Employee pet discount
- Employee referral bonus ($1,000 for referrals to partner hospitals)
- Hands-on training and mentorship with opportunities for career growth
Average salary estimate
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