E-commerce Account Manager
We are looking for a dynamic and client-focused Account Manager to join our team! If you have a passion for building strong relationships, driving customer success, and creating meaningful partnerships, we want to hear from you.
Position Overview:
As an Account Manager, you’ll be the primary point of contact for our clients, ensuring their needs are met and their expectations are exceeded. You’ll oversee client accounts, manage day-to-day communications, and coordinate with internal teams to deliver outstanding service.
This is a fully remote position, but you should be available for client calls and
meetings during EST working hours or night shift in PH.
If you’re a people person who loves ensuring clients succeed and you thrive in a remote work environment, we’d love to hear from you!
- Build and maintain strong, long-lasting relationships with clients.
- Serve as the primary point of contact for all client-related matters.
- Understand client needs and work proactively to ensure their satisfaction.
- Collaborate with internal teams to ensure timely and successful delivery of services.
- Prepare and present regular client reports and updates.
- Identify opportunities for growth within existing client accounts.
- Handle client inquiries, requests, and feedback in a timely and professional manner.
- Be available for client calls and meetings during EST working hours.
- Proven experience as an Account Manager, Client Services Manager, or similar role.
- Strong interpersonal skills with a knack for building relationships and trust.
- Excellent communication skills, both written and verbal.
- Ability to manage multiple client accounts and prioritize tasks effectively.
- Strong problem-solving skills and a proactive approach to client needs.
- Experience working with remote teams and familiarity with digital collaboration tools.
- Availability for client calls and meetings during EST working hours.
- A fully remote position with flexibility to manage your own schedule.
- Opportunities to work with a diverse range of clients.
- A supportive team environment focused on growth and development.
- Competitive compensation and benefits based on experience.
About 1840 & Company
1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.
Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.
We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit www.1840andco.com to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at jobs.1840andco.com. #LI-NY1
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