Account Executive, Employee Engagement

ABOUT THE ROLE: 

Zeno Group is seeking an experienced Account Executive to support clients with employee engagement communications and internal communications channels. The Account Executive will work with some of the world's most renowned brands to deliver integrated communications focused on the employee experience.  

In this role, you will have responsibility for a variety of activities, including project management, program development, distributing communications via various channels, data analysis, and continuing to build Zeno’s growing Employee Engagement communications offering 

Candidates applying for this role should be skilled at client service, communications technology platforms, be detail-oriented, and have a strong understanding of and aptitude for employee engagement communications approaches. The candidate must also be willing to speak up, learn, collaborate and contribute effectively.   

RESPONSIBILITIES:

Team Enablement & Process Management 

Support internal teams with managing deliverables, resources and capacity; serve as the point-of-contact for client processes and guidelines. 

Help to establish and carry forth systems and processes to communicate with and retrain team members. 

Apply or create tools, templates and methodologies that contribute to the clients’ internal communications effectiveness. 

Client & Business Alignment 

Work collaboratively with account leadership to understand clients' business priorities and align account resources as appropriate. 

Partner with critical internal client stakeholders for ongoing solutioning and best-in-class service. 

Engage with clients and serve as a lead for key events, resources and processes. 

Channel Strategy & Execution 

Participate in routine training to apply new capabilities for ongoing publishing acumen. 

Conduct channel analysis and ongoing audience research for continuous improvement. 

Partner with internal workstreams and clients about how to best leverage internal channels to communicate with key audiences. 

Support writing assignments, where necessary. 

Provide distribution support during After Hours occasions as part of a rotating coverage schedule.  

Analytics, Insights & Optimization 

Support team in applying analytics and insights into content strategies. 

Provide engagement insights and recommendations for optimizations to inform communications strategy and the editorial calendar. 

• You will succeed at Zeno if you are fearless, resourceful, tenacious, have an understanding of traditional and non-traditional communications tactics and drive great results for your clients and your team.  
• You have strong organizational skills and the ability to identify/escalate competing priorities when appropriate. 
• Communications is your passion and you have at least 2 years of professional experience; some agency experience strongly preferred.   
• You have experience working directly with clients and actively participating in client meetings; you have professional presence. 
• Energy is your middle name, you show initiative, and you operate effectively both independently and within a team. 
• You are comfortable with ambiguity and operating in a fast-paced, entrepreneurial environment. 
• You are results-driven with the ability to manage multiple priorities and work against tight deadlines. 
• You are committed to learning about communications and employee engagement trends. 
• You are a willing collaborator and contributor; quick on your feet; excited to learn; not afraid to ask questions or make suggestions/recommendations.  

ABOUT US

Zeno Group is the fiercely independent and global, integrated communications agency, born from PR. We bring together the boldest and brightest talent to help clients across industries and sectors unleash the power of strategic communications. Guided by our "Fearless Pursuit of the Unexpected," we push the boundaries to achieve real business value and societal impact for clients. Winner of the industry’s most coveted awards including the 2024 PRWeek U.S. Outstanding Large Agency of the Year, 2023 PRWeek Purpose Agency of the Year, 2022 PRWeek Global Agency of the Year, 2022 PRovoke Best Large Agency to Work For in North America and a three-time winner of PRWeek’s Best Places to Work. Zeno has also been previously recognized by the Cannes Lions International Festival of Creativity. Zeno is a DJE Holdings Company.

ABOUT OUR BENEFITS 

Healthy, happy employees make Zeno better, so we have programs that support physical, mental and financial wellness. Our culture and benefits are designed to promote flexibility, celebrate diversity and support work/life balance. We offer a variety of medical, dental and vision insurance with prescription plans, as well as short and long-term disability. Our Be Kind to Your Mind program focuses on mental health, providing a paid subscription to Headspace and access to mental health providers and other services through a best-in-class employee assistance program. Employees are encouraged to bring their authentic self to Zeno and participate in our employee resource groups which build communities for sharing and support. And while we love our work, we believe in the restorative power of time off with generous vacation, paid holidays and self-care time. Employees are supported in their pursuit of financial wellness with a 401(k) plan, pretax flexible spending accounts, tuition assistance, life insurance and free access to a certified financial coach. And our unique ZenoFit program provides a monthly allowance to fund activities in your personal life that bring you joy and keep you healthy. These and other benefits are available to non-temporary employees in the US. 

Zeno Group is committed to diversity, equity and inclusion and proud to be an equal opportunity employer. We welcome and encourage racially and ethnically diverse people, members of the LGBTQ community, veterans, parents, individuals with disabilities and members of any and all protected classes to apply.