IT Student Help Desk (Part-Time) - job 1 of 2
At WSU Tech, we are dedicated to promoting quality higher education and leadership in workforce training that supports economic development for a global economy. Our experienced faculty and staff are committed to helping students achieve their goals by providing hands-on experience, state-of-the-art facilities, and individualized support and guidance. We operate in a values-based culture and strive towards our behaviors in everything we do.
- Compensation: $15 /hr
- Worksite Location: Varies
- Schedule: Part Time -max 28 hrs/wk; Typically M-Th between 8a-5p (flexible with school schedule)
Overview / Job Summary:
The Temporary IT Student Helpdesk Assistant will assist students with password resets, navigating WSU Tech Websites and connecting to the Wi-Fi network especially from student smartphones, tablets and laptops. The primary work location will be the IT office of the Campus to which they are assigned.
Your day-to-day responsibilities will vary, but are not limited to:
- Provides excellent customer service to WSU Tech Students, Faculty, and Staff.
- Assists students with connecting personal devices to the WSU Tech Wi-Fi network and connecting to WSU Tech IT services using the Student IT guide
- Answers the Student IT Helpdesk phone number and call back students needing password resets or help with the Student IT guide
- Provides the IT Department with suggestions on how to better serve students and improve the Student IT Guide
This role is a temporary internship and ideal for gaining short-term experience. It is not a permanent part-time job.
Preferred Qualifications:
- Current WSU/WSU Tech student in good standing, required.
- Currently enrolled in WSU Tech’s IT Essentials Program or have completed CompTIA A+ Certification, required.
- Ability to identify basic student IT needs
- Ability to interact well with a diverse campus population.
- Excellent organization and customer service skills.
WSU Tech is committed to inclusive and equitable practices to create an environment and culture where students and employees thrive. We acknowledge that through valuing diverse identities, experiences, talents, and gifts, we excel by fulfilling our mission to create a talent pipeline, establish workforce equity, and improve economic prosperity for our community. WSU Tech is an Equal Opportunity Employer.
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