Fast Facts

The Student Accounts Specialist will assist students with financial arrangements for study abroad programs, handling invoice collections and advising on financial aid, while maintaining positive communication with students and universities.

Responsibilities: Manage student accounts, invoice students and universities, process financial aid, track payments, and provide customer service regarding financial inquiries and program costs.

Skills: Detail-oriented with strong organizational abilities, proficiency in Microsoft Excel, and excellent communication skills.

Qualifications: A Bachelor's degree and significant experience studying or working abroad are preferred, alongside program management experience and the ability to adapt to new systems.

Location: Austin, TX - hybrid options available (remote, on-site, or virtual).

Compensation: Not provided by employer. Typical compensation ranges for this position are between $45,000 - $60,000.

Job Description

The Student Accounts Specialist's primary responsibility is to work with participants and prepare the necessary financial arrangements that will make their study abroad dream a reality. This is achieved by assisting enrolled participants and family members of participants with payment information, such as setting up payment plans or advising on financial aid. Program Managers will also engage with contacts from US universities to send and collect invoices, as well as with our on-site resident staff members to ensure program invoices are paid appropriately. Furthermore, Program Managers update student accounts for all things payment related, from charges for an extra excursion to program changes. Our Program Managers help reduce financial stress for students by providing clear, helpful information as they prepare to study abroad on our programs.

Responsibilities

This full-time position will require the employee to serve as Student Accounts Specialist for all study abroad locations for 1-2 regions, serving as a point of contact for all inquiries related to program and student finances. This position will work closely with the Program Manager and Resident Director on the following:

Finance

• Invoice students and universities, collect payments, track outstanding balances, follow up to collect late payments
• Process financial aid forms and track disbursements of student aid
• Set up and track payment plans
• Keep track of program finances and make sure that students have all program related costs covered
• Review and approve invoices to be paid out to host universities, housing agencies, and other international vendors
• Apply and collect cancellation fees in case of late withdrawal
• Manage and track promotional discounts

Accounts

• Maintain the financial details in student accounts within CRM system
• Process withdrawals, deferrals, and program changes
• Update program contracts and other financial forms provided to students

Customer Service

• Advise about financial aid, 529 plans, payment plans, and other forms of tuition assistance
• Answer questions about the cancellation policy, taxes, and provide price breakdowns

Qualifications

• Bachelor's Degree
• Detail-oriented with strong multi-tasking abilities, program management skills, and experience handling accounts and financials
• Excellent organizational skills with the ability to learn and adapt to ISA systems and protocols
• Passion for international education with the ability to work independently and collaboratively within a team
• Proficiency in Microsoft Excel and other relevant software applications
• Significant experience studying, living, and/or working abroad strongly preferred

Work Perks

• Fun & driven environment.
• Excellent medical, dental, and vision coverage, life, accidental death and dismemberment, accident, critical illness, and disability insurance, FSA healthcare, FSA dependent care, HSA with employer contribution, and generous 401k match.
• 10 paid floating corporate holidays, 1 paid volunteer day & up to 25 accrued PTO days to start – accrue up to 28 over 3 years, up to 4 mental health days per year, and 5 bereavement days.
• Tuition reimbursement up to five thousand, two hundred fifty dollars annually or one thousand dollars towards professional certification annually.
• Opportunities for paid and discounted travel.
• Flexible work schedule providing on-site, remote, and virtual office opportunities.
• Encouraged participation in our Employee Resource Groups and Diversity, Equity, & Inclusion council.
• Fitness Center and café onsite at select locations.
• Employee Assistance Program (EAP)
• Paid Parental, Caregiver, and Disability leave.
• Team Member Discount Program