Service Desk Administrator

How Your Role Will Shape Our Success

Walker Consultants is seeking a Service Desk Administrator to be the go-to person for our employees’ technical needs. In this role, you’ll keep our Service Desk running smoothly, ensure timely resolution of issues, and deliver exceptional support that keeps our teams productive and connected.

If you’re a problem solver who enjoys helping others, thrives in a collaborative environment, and takes pride in clear communication and follow-through, this is your opportunity to make a meaningful impact on our technology operations.

What Sets Us Apart?

Walker is 100% employee-owned! Join us and become part of a company where you have a direct stake in our success.

What makes this opportunity even more exciting is our true ownership program. At Walker, our equity-based model allows shareholders to directly benefit from the firm’s success, rather than a traditional ESOP that focuses only on stock appreciation. It’s a unique chance to grow with a company that values its people.

What You’ll Do

· Oversee and monitor the company Service Desk daily, ensuring timely responses and resolutions via remote access, phone, email, or chat

· Manage support tickets in alignment with Service Level Agreements (SLAs), documenting each step with clarity and detail

· Provide exceptional customer service and continuous follow-up until issues are fully resolved

· Train and onboard new users on technology tools and systems

· Analyze recurring hardware/software issues and recommend improvements

· Collaborate with the Business Technology Group (BTG) on IT projects and process enhancements

· Coordinate with external vendors to troubleshoot and resolve issues beyond internal support capabilities

· Identify and mitigate trends to proactively improve user experience

What You Bring

· Bachelor’s Degree or equivalent combination of education and experience

· 1–2 years of Service Desk or technical support experience

· Strong working knowledge of:

- Windows 11

- Microsoft Office 365 (Word, Excel, Outlook, OneDrive, Teams)

- Active Directory

- SolarWinds Service Desk

· Excellent communication, documentation, and follow-up skills

· Proven ability to manage multiple priorities with strong attention to detail

· A customer-first mindset and a knack for solving problems efficiently

Compensation & Benefits

At Walker Consultants, we are committed to maintaining fairness and equity in our pay practices. For this role, the estimated base salary range is $50,000 – $60,000 per year. The final salary offered may vary based on factors such as experience, qualifications, skills, location, internal equity, and other considerations permitted by law. We value open conversations about compensation and welcome the opportunity to discuss more about base salary and Walker’s total rewards philosophy during the recruiting process.  

• Annual discretionary bonus program 
• Opportunity to purchase Walker stock – Walker is 100% employee-owned! 
• Medical, dental, vision, company-paid life insurance
• Mental wellness benefits  
• Health Savings Account with company contribution  
• 401(k) with company match 
• Flexible Spending Accounts and Commuter Spending Accounts  
• 529 college savings plan 
• A minimum of 3 weeks of Paid Time Off per year 
• 9 paid holidays per year, including 3 paid floating holidays 
• 5 days of bereavement leave and PTO Donation Bank to help during difficult times 
• 100% compensation replacement during short-term disability leaves  
• Paid parental leave that allows an additional week of paid time alongside short-term disability leave and/or applicable state paid leave programs 
• Paid community involvement hours 
• Tuition and licensure reimbursement and sponsorship of professional memberships
• Internal conferences and professional development opportunities
• Employee Resource Groups and Affinity Groups

Why Walker Consultants? 

Over the past 60 years, Walker has become recognized as a leader in the parking industry and provides a wide range of engineering, planning, and architecture services to facilities of all kinds. Walker also provides Forensic, Restoration, Building Envelope, and Vertical Transportation Consulting Services, a fast-growing part of our business in the last 10 years.

Walker hires exceptional people to remain among the top-performing firms in the business. We reward our employees for their effective contributions, challenge them, and provide professional development opportunities and the autonomy needed to grow. As a learning organization, our senior experts routinely share their knowledge in a collaborative environment, ensuring that best practices are carried forward to the next generation of leadership.

Walker is proud to be an employee-owned firm with an open-book philosophy that highly values integrity, honesty, and fairness. We encourage new ideas and contributions. We work hard and have fun doing what we love. This is who we are.

Join Us! 

We know that great talent comes in many forms. If you're excited about this role but don’t meet every single requirement, we still encourage you to apply! You might just be the right person for this role—or another opportunity on our team. 

At Walker Consultants, we are committed to fostering an inclusive workplace where everyone can thrive. We welcome and encourage applications from individuals of all abilities. If you require any accommodations during the application or interview process, or in the workplace, please let us know—we will work with you to ensure a fair and accessible experience.   

Walker Consultants is an Equal Opportunity Employer (EOE). We invite all qualified applicants to apply and do not discriminate against individuals because of their race, color, religion, national origin, gender, physical or mental disability, veteran status, or age.