Senior Manager, Small Business Community Engagement – North America Social Impact & Sustainability

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Why this is important to Visa

Visa understands that supporting small and micro businesses (SMBs) is fundamental to expanding digital commerce in support of local economies.

We aim to leverage Visa’s assets, business model, and global scale to drive both societal and business benefit, with a particular emphasis on supporting the financial success of SMBs. Building a connected and engaged ecosystem for small business owners is critical to achieving our mission of uplifting everyone, everywhere.

What a Senior Manager, Small Business Community Engagement does at Visa

As the Senior Manager for Small Business Community Engagement, you will be a strategic leader responsible for architecting the framework that unites and supports small business owners. You will spearhead the adoption and management of the technology systems used to organize our SMB community. In this pivotal role, you will be central in designing the long-term engagement strategy with program participants, ensuring Visa provides continuous, meaningful value to the backbone of our global economy.

Key Responsibilities:

• Lead the design, development, and operationalization of technology platforms and systems (e.g., CRM, community portals) to effectively organize and manage our SMB customer ecosystem.
• Architect and execute a comprehensive, multi-channel engagement strategy to foster a connection and community among SMB owners.
• Collaborate with cross-functional teams including to ensure the seamless integration and delivery of ecosystem tools and programs.
• Define key performance indicators (KPIs) for ecosystem health and engagement, regularly analyze data to derive insights, report on progress, and optimize strategy.
• Manage relationships with external technology vendors and partners to build and enhance the ecosystem infrastructure.
• Serve as the internal subject matter expert on community-building, engagement and the technology required to support the program.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

This position is not eligible for sponsorship.

Basic Qualifications

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• Bachelor’s degree in business, marketing, technology, or a related field required, MBA or advanced degree is a plus.
• At least 8 years of experience in ecosystem or community development, social impact, product marketing, B2B marketing, or strategy, with a significant focus on the SMB segment.
• Proven track record of building and operationalizing technology systems, such as CRM (e.g., Salesforce), marketing automation platforms, or community management software.
• Demonstrated experience in developing and executing successful, data-driven engagement and communication strategies.
• Strong strategic and analytical skills with the ability to translate business needs into technical requirements and actionable plans.
• Excellent leadership, communication, and stakeholder management skills, with the ability to influence and collaborate effectively across all levels of an organization.
• Comfortable working in a fast-paced, deadline-driven environment with the ability to manage multiple large-scale projects simultaneously.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 130,600.00 to 223,100.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.