Employee Relations Manager - job 1 of 3

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

The Employee Relations Manager will:

• Partner to support people leaders and employees to facilitate effective outcomes for matters including performance coaching, performance improvement plans, written warnings, disciplinary actions and exit paths as needed.
• Provide guidance and advice on sensitive complex scenarios (i.e. negotiated departures, potentially significant matters where there are people and business risk).
• Support investigation lifecycle for cases related to workplace conduct, culture and conflict, including intake, background research, witness/subject interviews, writing summary report, presentation of findings to stakeholders for resolution of substantiated matters, and debrief meetings with leadership. 
• Project manage global ER initiatives and programs, driving project plans, stakeholder engagement, communications/updates, change management efforts and escalating gaps/issues.
• Super User for ER Case Management platform, ServiceNow including triaging of cases, audit, supporting user adoption, metrics and KPIs.  Identify ongoing needs and requirements and develop appropriate training and materials.
• Support ER analytics pulling reports, identifying trends, develop presentations to help develop proactive strategies, solutions, programs and policies.

Basic Qualifications:

• 5 or more years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications:

• 6 or more years of work experience with a Bachelor’s Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA,  JD, MD) or up to 3 years of relevant experience with a PhD
• Knowledge of federal, state and local laws, statues, which govern employment policies and practices with a thorough understanding and demonstrate application of internal and external HR principles, concepts of practices and standards.
• Proactive, highly responsive, sensitive concerns with an ability to empathize while maintaining professional objectivity.
• Experience coaching, supporting investigations, drafting resolution and summary reports.
• Proven ability to make judgment calls/problem solving skills and sound, ethical decisions displaying a heightened level of responsibility, confidentiality, integrity and professionalism.
• Experience in defining, managing, and executing end-to-end project plans and workstreams.
• Strong ability to analyze data and identify trends
• Excellent written and verbal communication skills with the ability to distill complex information into compelling narratives in various formats (e.g., presentations, talking points, executive summaries).
• Excellent PowerPoint (story telling), advanced Excel and Power BI experience a plus.
• Preferred experience working in Payments, Technology, multinational/global large-scale brand company

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 112,100.00 to 162,600.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.