Operations Lead (Full Time) - Peabody, MA
Skills
- 1-2+ years supervisory experience
- Strong customer service and communication skills
- Experience with inventory management and audits
- Cash handling and reconciliation experience
- Comfort with phone systems and front-desk technology
- Basic computer and data entry skills
- Ability to train and coach team members
- Familiarity with OSHA safety standards
- Experience in veterinary or animal environments is a major plus
- Knowledge of Infinity/ImproMed is a plus
Responsibilities
- Drive the customer experience and host the VEG triage, model service standards, and participate in rounds
- Manage customer wait times and handle phone inquiries, transferring calls as appropriate
- Ensure prompt, accurate greeting and intake of customers and their pets
- Oversee reception area cleanliness, refreshment center, and front desk coverage
- Supervise accurate entry of customer/patient information and correct payment processing
- Manage cash drawer reconciliation and end-of-day (EOD) processes
- Train, monitor, and coach new hires on front desk processes and daily operations
- Manage inventory counts, audits, reorder points, expiration tracking, and product turnover
- Maintain vendor and service rep contacts and log invoices
- Ensure stock areas meet OSHA guidelines and lead inventory-related communications and training
- Drive upkeep and organization of storage rooms, pharmacy, and supply areas
Education
- High school diploma or equivalent required
- Associate degree in business, healthcare management, or related field preferred
Benefits
- Industry-leading compensation
- Generous employee pet discount
- Referral rewards program
- Health, Vision, and Dental insurance
- 401(k) with company match
- Paid parental leave — 10 weeks at 100% of regular salary
- Unlimited continuing education opportunities
- Flexible work schedules for work-life balance
- Growth and relocation potential
- Weekly groceries for staff and regular contests, outings, and company retreats
- Inclusive, employee-centric workplace culture
Average salary estimate
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