Customer Experience Coordinator (Part Time) - Pikesville, MD
Skills
- Advanced computer and practice management software proficiency
- Strong verbal communication and multitasking skills
- High emotional intelligence and customer empathy
- Ability to remain adaptable in high-pressure environments
- Organizational skills with strong attention to detail
Responsibilities
- Answer incoming calls and manage customer communications promptly and warmly
- Greet customers, announce their presence, and efficiently check them in
- Monitor wait times and improve workflow bottlenecks
- Listen attentively to customer needs and resolve complaints empathetically
- Invite customer feedback and share positive responses with the team
- Process payments and maintain customer records accurately
- Engage with customers during wait times and update medical teams on customer needs
- Educate customers on sensitive topics such as end-of-life options
- Follow up with customers post-visit regarding their pet's care
- Create personalized and memorable experiences for customers and pets
Education
- Not explicitly stated; relevant customer service experience required
Benefits
- Industry-leading compensation
- 401K with company match
- Health, vision, and dental insurance
- 10 weeks fully paid parental leave
- Unlimited continuing education opportunities
- Flexible work schedules
- Use of latest equipment and technology
- Generous employee pet discount
- Hospital stocked with groceries and snacks
- Contests, outings, and company-wide retreats
- Referral rewards program
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