Bilingual Vietnamese- Customer Support Specialist - ON SITE
Skills
- Bilingual in Vietnamese and English with strong communication skills
- Technical aptitude and ability to learn complex software
- Analytical skills and sound judgment
- Customer service or inbound call center experience
- Operational focus and teamwork abilities
Responsibilities
- Respond to inbound calls addressing issues with patients, doctors, and insurers
- Support pharma programs and triage cases to appropriate teams
- Meet and exceed performance targets
- Document all call information and follow operating procedures
- Use knowledge base materials to resolve inquiries
- Maintain confidentiality of patient and proprietary data
- Stay updated on product changes and new features
- Share feedback to improve patient experience and company processes
Education
- High school diploma or GED required
- Bachelor’s degree strongly preferred
Benefits
- Medical, dental, and vision insurance plans
- 401(k) retirement plan
- Paid time off, sick leave, holidays
- Paid parental/baby bonding leave
- Daily meal stipend for onsite marketplace
- Pre-tax transit benefits and free onsite parking
Average salary estimate
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