Call Center Representative – Flexible Scheduling
Company Description
Genesis Call Center recruits, trains, and manages remote Customer Service Representatives (CSRs) who support national brands in customer service, tech support, and sales. Our secure, cloud-based systems allow CSRs to work from home while delivering professional service.
Job Description
We are seeking skilled and service-minded individuals to join our team as Customer Service Agents. In this role, you will handle inbound customer interactions for major brands, using our provided systems to resolve issues, answer questions, and ensure customer satisfaction.
This is a phone-based customer service position that offers schedule flexibility and the ability to provide support from your designated workspace. A multi-step onboarding and client certification process is required before servicing can begin.
Responsibilities:
Answer inbound calls and assist customers with questions, concerns, or product/service issues
Use provided tools to document and resolve customer needs accurately
Follow established protocols for communication and case handling
Participate in required certification courses to qualify for client assignments
Deliver service in a professional and brand-aligned manner
Maintain performance targets in quality, communication, and efficiency
Qualifications
High school diploma or GED required
Must be at least 18 years of age
Authorized to work in the United States
U.S. resident (excluding residents of CA, CO, CT, MA, MD, NY, OR, WA, or WI)
Strong communication and active listening skills
Basic computer knowledge and typing ability
Ability to follow detailed instructions and meet performance standards
Prior customer service or call center experience is a plus
Spanish language skills are a bonus
Additional Information
Remote position – no commute
Paid training (after client certification)
Flexible schedule options
Paid time off
Career advancement opportunities
Access to telehealth benefits
All information kept confidential under EEO guidelines
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Lead Zendesk system administration and optimize customer support operations at StickerGiant, a pioneering eCommerce company in custom stickers.
Step into a leadership role with Equinox Group as a Manager in Training for Personal Training, where you will develop skills to manage and grow fitness teams and client bases.
BigID is looking for a Customer Success Manager to lead customer engagement and growth across the South East, leveraging expertise in data security and privacy.
Contribute to disability access and equity as a Part-time CLASS/Groves Access Assistant at Augsburg University during the 2025-26 academic year.
Lead PosiGen’s Channel Support team to deliver seamless customer experience and operational excellence within New Homes partnerships.
Millennium Health seeks a customer-focused Customer Service Advocate to manage inbound calls and support clinicians in San Diego.
Support a leading produce wholesaler by managing orders and customer relations as a dedicated Customer Service Representative.
Experienced Customer Success Manager needed at Sinch to drive superior customer experiences and manage operational account needs in a dynamic telecommunications environment.
Provide excellent, personalized customer service and accurate cash handling as a CSR/Teller at Fifth Third Bank's Lakewood East branch, with bilingual skills preferred.
Lead high-performing client service teams at IDB Bank to deliver exceptional banking services, fostering client trust, and ensuring operational efficiency.
Realtor.com® is looking for a driven Consumer Experience Representative to provide superior service and support to home buyers and sellers while advancing their real estate technology mission.
An experienced Senior Customer Success Manager is needed to lead customer engagement and success initiatives at Journey, a proactive mental health tech company.
GuidePoint Security seeks a Customer Success Manager to lead the Mid-Atlantic commercial customer success programs, fostering outstanding client engagement and collaboration across teams.
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
