Operations Coordinator
About the Company
Valerie Health is reimagining how independent specialty practices operate by using AI to modernize patient and provider communication interfaces, provide better care, and drive operational efficiencies.
We’re led by founders with deep healthcare and tech experience: Pete Shalek, a repeat founder and operator with two health tech exits (including a $600M acquisition by Optum), and Nitin Joshi, who has helped bootstrap and scale several 0–1 and 1–100 businesses, including Uber Eats, Uber Health, Stripe Connect, and Bridge ($1.1B acquisition by Stripe).
We’re scaling rapidly, automating tens of thousands of tasks each week less than a year post-launch, and growing 50%+ month-over-month.
We’re backed by General Catalyst, Primary Ventures, BoxGroup, and leading angels, including the founders of One Medical and Oscar.
Join us to build the operational backbone for independent practices and shape the future of modern healthcare.
About the Role
Our Operations team is the backbone of Valerie Health's healthcare platform, ensuring seamless data flow between our technology and partner medical practices.
As an Operations Coordinator, you’ll be part of our core frontline team responsible for verifying, processing, and routing clinical documents that impact real patients and real care. You’ll play a critical role in delivering timely, accurate, and high-quality work that helps medical practices run more efficiently, and ensures patients get the care they need.
We’re looking for individuals who take pride in doing great work and want to grow within a fast-moving, mission-driven team. This role offers clear advancement opportunities as you deepen proficiency in our workflows that drive the company’s growth and operational effectiveness.
What You’ll Do
Support Provider Practices: Process and verify patient and referral data with a high degree of accuracy and urgency using internal and our partners’ tools.
Maintain Operational Quality: Follow standard operating procedures while also surfacing bugs or patterns that impact quality or speed.
Ensure Timely Turnaround: Meet internal SLAs for task completion to ensure partner practices and patients aren’t left waiting.
Collaborate Across Teams: Provide feedback to Engineering and Product teams to improve tooling and automation.
Continuously Improve: Participate in training and calibration to ensure ongoing quality and performance.
About You
Experience:
A high school diploma or equivalent required; associate’s or bachelor’s degree preferred
0-1+ years of experience in administrative support, medical data entry, customer service, or operations in a process-driven environment
Familiarity with EHRs or healthcare workflows is a plus
Attributes:
Detail-Oriented: You’re meticulous, accurate, and understand how small errors can have big consequences
Dependable & Consistent: You take pride in doing your job well every day and helping others do the same
Operationally Minded: You enjoy executing clear workflows and solving problems with repeatable systems
Mission-Driven: You want to make healthcare better and believe that great operations make it possible
Team-Oriented: You thrive in a collaborative environment and enjoy being part of a shared mission
Compensation & Benefits
Compensation: $20/hour
Benefits: (Almost) fully covered medical, dental, vision, 401(k), and PTO
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