Epic Change Management and Communications Lead

Job Posting Title:

Epic Change Management and Communications Lead

----

Hiring Department:

Dell Medical School

----

Position Open To:

All Applicants

----

Weekly Scheduled Hours:

40

----

FLSA Status:

Exempt

----

Earliest Start Date:

Immediately

----

Position Duration:

Expected to Continue

----

Location:

AUSTIN, TX

----

Job Details:

Purpose

The Epic Change Management and Communication Lead will serve as lead change enabler for the Epic implementation. The Epic Change Management and Communication Lead is responsible for implementing and managing changes within an organization to ensure that business goals are achieved with minimal disruption.

Responsibilities

Change Management / Communication Planning and Execution:

• Designing and implementing change management strategies and plans that maximize employee adoption and usage while minimizing resistance. 

• Working closely with project managers and other stakeholders to ensure that changes are implemented smoothly, and deadlines are met

• Lead and coordinate user adoption efforts along with training staff and other project team members

• Develop plans for both change management and communications that align to overall implementation phases and scope

Change Management Process:

• Apply a structured methodology and lead change management activities.  Create a strategy to support adoption of the changes required by project or initiative

• Conduct impact analyses, assess change readiness and identify key stakeholders

• Provide input, document requirements and support the design and delivery of training programs

• Complete change management assessments

• Identify, analyze and prepare risk mitigation tactics

• Coordinate efforts with other specialists

• Integrate change management activities into project plan

• Evaluate and ensure user readiness

Communications:

• Develop and execute a comprehensive communication strategy to support all phases of Epic implementation, ensuring alignment with organizational goals and stakeholder needs.

• Support the design, development, delivery and management of communications

• Create and deliver clear, consistent messaging across multiple channels (e.g., email, intranet, town halls) to inform, engage, and prepare clinical and non-clinical audiences.

• Collaborate with project leadership, department heads, and super users to cascade key messages and maintain alignment across teams.

• Design and manage feedback loops (e.g., surveys, focus groups) to assess change readiness, address concerns, and adapt communication plans accordingly.

• Support training initiatives by promoting schedules, clarifying expectations, and reinforcing the importance of end-user readiness.

• Coordinate go-live and post-go-live communications, including issue updates, success stories, and stabilization progress.

• Serve as a trusted advisor on change management best practices, helping to build awareness, reduce resistance, and foster adoption of the new Epic system.

• Provide on-going end user clinical information systems support with all upgrades, new releases, enhanced functionality, and requested change and problem management support following the outlined ITIL processes.

• Responsible for other duties and special projects as assigned.

Required Qualifications

• Bachelor's Degree in a health, science, or business field, or in lieu of a degree, five (5) years of related professional experience supporting clinical, ancillary, or business environments will be considered.

• Strong knowledge of clinical information systems, clinical informatics, data management and administration.

• Experience and proven success in information systems implementation, development and support within a large-scale healthcare organization required.

• Must have demonstrated experience working with clinicians in a support and/or educational role. Able to exercise problem-solving skills, good judgment based on guiding principles, and organizational policies/practices.

• Excellent verbal and written skills, strong interpersonal skills, and the ability to work independently and as a member of a team.

• Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• Preferred 5-7 years previous clinical information systems experience or equivalent.

• Demonstrated experience as a major participant in an Epic configuration and implementation.

• Ability to work with senior staff and managers, serving as a technical resource and providing advice and counsel on issues of functionality, efficiency, and performance.

• ITIL Foundation certification is preferred.

• Active Epic Certification, Accreditation (considered), or Proficiency in related applications is preferred.

Salary Range

$75,000+ depending on qualifications

Working Conditions

• Repetitive use of a keyboard at a workstation

• Use of manual dexterity

Required Materials

• Resume/CV

• 3 work references with their contact information; at least one reference should be from a supervisor

• Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded.  Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

----

Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

----

Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

----

Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

----

Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

----

Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

----

Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form.  You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States.  Documents need to be presented no later than the third day of employment.  Failure to do so will result in loss of employment at the university.

----

E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

----

Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.