Surgical Scheduling Coordinator, Breast Center & Plastic Surgery

At Shore Regional Health, you can learn, grow and make a lasting impact on patients and families. You’ll experience the support of a collaborative work environment and a sense of collegiality unlike any other. Our comprehensive system has many locations and practice options to choose from throughout the beautiful Eastern Shore of Maryland.

Monday-Friday 7:30-4:00

General Summary

Under moderate supervision performs a variety of clerical duties related to scheduling and surgical scheduling in the physician office setting. Schedules routine and emergency surgical cases or procedures using the computer in accordance with the departmental policy.

Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

• Responsible for collaborative interaction with patients, physicians, other staff members and management, patient satisfaction and accurate processing of all front-end functions.
• Plans and directs pre-verification of patient insurance, registration, billing and collections, and data processing to ensure accurate patient billing and efficient account collection.
• Appropriately responds to patient inquiries via telephone following established protocols.
• Follows procedures for verification of patient demographics information including insurance verification prior to the patient visit for all pre-scheduled patients.
• Utilizing established protocols appropriately schedules patients for procedures, manages cancellations and rescheduled procedures, and management of add-on procedures.
• Registers all patients at each visit utilizing established policies for the capture of complete and up-to-date patient and insurance information, as needed.
• Receives and documents in the information system patient responsible payments including co-payments, past balance payments, and time of service patient-responsible charges.
• Discharges each patient via established policies, including charge entry for current visit if appropriate, scheduling of future appointments, facilitation of ancillary procedures as necessary, and provides for the patient a receipt for services rendered, as needed.
• Shall utilize coding expertise for charge entry functions.
• Performs surgical and other hospital charge entry functions as assigned.

Education and Experience

• High School Diploma or GED (Required)
• 2 year / Associate’s Degree (Preferred)
• Strong Verbal Communications Skills, Strong Written Communications Skills, Excellent Interpersonal Skills, Basic Computer Skills, Excellent Organizational Skills, Strong Customer Services Skills, Proven Analytical Skills
• Epic experience preferred.
• Prior surgical scheduling/coordination experience preferred.

Knowledge, Skills and Abilities

• Must demonstrate the ability to interact with personnel of all levels within the organization and work within a multi-disciplinary team environment.
•  Demonstrate excellent interpersonal skills, customer orientation and an outgoing and pleasant demeanor.
• Prior experience and demonstrated competence with patient or customer information systems.
•  Highly effective verbal, written and interpersonal communication skills to communicate effectively with all levels hospital staff, patients, visitors, and levels of staff.

All your information will be kept confidential according to EEO guidelines.

Compensation

• Pay Range: $18.57-$25.99
• Other Compensation (if applicable): 
• Review the 2025-2026 UMMS Benefits Guide

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