Systems Support Specialist

About Oxeon

At Oxeon, relationships are the foundation of everything we build.

The value we place on relationships and our ability to connect people from across the industry is what shapes every partnership, investment and introduction we make.

As a mission-driven and people centered organization, we believe that the building blocks of healthcare starts with Oxeon – a place that brings together the best people and leaders in the field. This building-blocks mentality is ingrained in our logo and in who we are. We are inherently people-connectors and company builders, committed to catalyzing a better future for our industry through the relationships we forge.

Derived from the Greek word for “relationships,” Oxeon is committed to uniting leaders and ideas to reimagine a healthcare system that every person can trust.

About our Firm

Our unique business model and culture attract driven professionals who are endlessly curious and determined to make an impact. We build deeply trusted relationships with each other and our clients. This environment creates an exceptional opportunity for accelerated development — cultivating the next generation of healthcare leaders.

We hold ourselves to six core values: Intellectual Curiosity, Emotional Intelligence (EQ), Ownership, Resilience, Collaboration and Spirit of Generosity. These values guide our every action — from the way we hire, to how we invest, to how we serve our clients.

Perhaps most importantly, we have a lot of fun together. As part of our team, you might be asked to take over as office DJ, don a costume for Spirit Week, or teach us about your favorite hobby. We encourage laughter and celebration in our everyday work.

About the Role

The Systems Support Specialist will play a key role in improving Oxeon’s technology and helping our team get the most out of our technology stack. The responsibilities will include user training (onboarding, super-user development, and training on new capabilities), ensuring data and process hygiene, collaborating with our executive search team to optimize workflows, and liaising with external vendors. This role will also be responsible for identifying new technology tools, troubleshooting issues, and developing and documenting procedures. Your work will directly contribute to the efficiency and productivity of our entire firm.

Role Responsibilities

• User Support & Training:

  • Serve as the primary point of contact for all technology-related support requests, providing timely and effective issue resolution for enterprise systems, hardware, and software.

  • Manage user onboarding and offboarding, ensuring new hires have the necessary technological access and equipment, and that departing employees' accounts are securely closed.

  • Develop and maintain comprehensive technology-focused training guides, standard operating procedures (SOPs), and internal support documentation.

  • Conduct training sessions and provide one-on-one support to ensure all employees are effectively utilizing our tools and adhering to established workflows.

• System & Data Management:

  • Support data entry and maintain data integrity within our CRM systems (e.g., Recruiterflow), as our firm's data is a core business asset.

  • Assist internal stakeholders in identifying and implementing data integrity and reporting improvements.

  • Support the monitoring of systems, applications, and infrastructure to help detect and report performance issues.

  • Support the rollout of new tools and platforms, assisting with change management to ensure seamless adoption across the firm.

• Vendor & Hardware Management:

  • Manage hardware inventory, including provisioning, maintenance, and troubleshooting for laptops, monitors, and other peripherals.

  • Assist in the evaluation and implementation of new technology solutions and external data sources that can streamline business operations.

  • Serve as a liaison with technology vendors, communicating regularly to track product updates, ensure system compatibility, and manage support requests.

  • Review and provide updates to the firm on new vendor product features and relevant industry changes.

Requirements for the Role

• 1-5 years of experience in a systems support, help desk, or operations role, preferably within the professional services industry.

• Demonstrated experience supporting cloud-based productivity suites, such as G-Suite.

• Strong problem-solving skills and the ability to troubleshoot a wide range of hardware, software, and network issues.

• Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.

• Experience with CRM or Applicant Tracking Systems (ATS) is a plus.

• A strong commitment to customer service and a proactive approach to technology management.

What You Can Expect From Us

• A flexible, hybrid work model. We spend time in-person in the New York office 3 days per week (Tuesday-Thursday) and are flexible on Mondays and Fridays. Additionally, everyone has additional “work from anywhere” days, where they can choose to work remotely for extended periods of time.

• Quality time together. We spend time together at bi-weekly all hands, annual offsites and events throughout the year to build culture, have fun, foster learning and development, and deepen relationships with one another.

• Equity interest. We are relationship- and long-term results-oriented in all we do. We align firm and employee compensation with equity and team performance. Consistent with the shift from fee-for-service to value-based care, this approach invests us fully in the success of our clients and portfolio companies. Every Oxeon employee receives equity in Oxeon investments from day one.

• Great compensation and benefits. We offer competitive compensation, 100% employer paid medical and dental insurance for you and your family (we are a healthcare company after all!), paid parental leave, 401k, great snacks, and a fun, flexible open-office environment.

• Opportunity to give back. We believe in giving back to the community and helping those in need, which is why every employee is given opportunities to volunteer and a generous annual philanthropic match to support and learn from causes important to them.

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Oxeon is interested in every qualified candidate who is eligible to work in the United States; however, we are not able to sponsor visas at this time.

​​Oxeon is committed to Diversity, Equity and Inclusion in both our internal operations and across our external business and network. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.