Risk and Patient Safety Specialist

Compensation:

Starting wage $28.70/hour (commensurate based on experience)

Hours

.5 FTE, 20 hours/week

Other Benefits: 

Annual Merit Increases, Health Insurance (Medical, Dental, Vision,) PTO, Holiday Pay, PSLF Eligible, Tuition Reimbursement

Summary                                                                                                                                           

Develops and administers patient safety and risk management initiatives to assure quality patient care and to minimize the risk of errors, accidents, or other adverse events. Keeps organization compliant with national patient safety goals, regulatory, and accreditation requirements associated with safety and risk management. Compiles, analyzes, and evaluates data using investigative, statistical methods, benchmark data, best practices or other comparative measures. Leads and facilitates teams related to risk and patient safety activities. Strives for superior performance by consistently providing a product or service to leadership and staff that is recognized as ultimately contributing to the patient and family experience. Recognizes and demonstrates understanding of patient and family centered care

Essential Job Responsibilities                                                                   

• Staff will provide patient care, treatment, and services within the scope of their license, certification or registration and as required by law and regulation.
• Responsible for Risk Management Activities
• Assesses potential risk associated with existing and/or new services for the organization.
• Administers and maintains occurrence reporting system, files, and reporting.
• Identifies risk management variances and trends for patient, visitor, and employee safety through statistical monitoring of data.
• Investigates all patient, employee, visitor, and property/equipment occurrences for trends and potential loss. Provides leadership for root cause analyses, development, and follow-up of associated action plans.
• Liaison to attorneys, insurance companies, regulatory bodies, and individuals for all risk management inquiries or identified issues. Performs as intermediary to attorney/legal requests involving employees.
• Research literature to support risk reduction and patient safety activities.
• Investigates and achieves resolution of complaints and grievances in collaboration with Director of Quality and Risk.
• Keeps records and completes reports to comply with regulatory standards.
• Responsible for review of contracts for risk to organization; refers to Director of Quality and Risk, or hospital attorney for recommendations when necessary. Maintains contract database and files.
• Reviews hospital and practitioner medical malpractice and liability insurance in collaboration with the Finance Department.
• Prepares patient safety and risk management training materials and provides staff training for employee onboarding and annually as requested.
• Responsible for development and implementation of associated policies and procedures.
• Regularly presents or provides information related to patient safety and risk management activities to the Board as requested.
• Participates in various Patient Safety committees and/or Advisory Groups as appropriate for coordination of policies, procedures, and training initiatives.
• Performs other related duties as required or requested related to quality, risk, and safety.
• Responsible for Patient Safety Initiatives
• Leads hospital-wide patient safety initiatives, including data management and analysis. Leads action planning to address patient safety issues/trends.
• Liaison to external benchmarking groups for sharing of data, reporting, and best practices to enhance patient safety.
• Responsible for mandatory reporting of safety and quality data to external sources.
• Collaborates with other departments on training materials and resources as indicated.
• We’ll embrace all people by:

Treating everyone with dignity and respect.

Opening more doors to opportunity for others to succeed.

Growing talent and people.

Ensuring a welcoming experience for all we serve, regardless of origin, race, religion, disability, sexual orientation or socioeconomic status.

Taking action against discrimination.

Honoring our differences and how we collaborate.

Educating staff, patients and the communities we care for.

Restoring hope and freedom, together.

Customer Service Responsibilities                                                                                               

Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.

Responsibilities in Quality Improvement                                                                          

Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.

Essential Job Qualifications

• Bachelor’s degree in a health-related field. RN preferred.
• At least two years in healthcare risk management, quality management, clinical documentation and/or accreditation readiness preferred. Additional expertise in occurrence reporting, patient safety initiatives, data analysis and trending, contract review, handling of complaints and grievances, and exercising sound judgment and problem solving desired.
• Completion of Risk Management education or related coursework within 2 years of hire.
• Ability to communicate through effective verbal and written skills, including proper grammar, presentation, spelling, punctuation, and composition for correspondence and reporting.
• Proven experience in dealing discreetly with sensitive, confidential patient, employee, and contractual information.
• Outstanding organizational skills and the ability to handle multiple projects simultaneously.
• Ability to work independently and with little supervision.
• Proficient computer skills, including Microsoft Office, Adobe Acrobat, Share Point, and familiarity of HTML. Working knowledge of RL6 and Learning Management System preferred

Physical Requirements for Essential Job Qualification

Levels:

• None (No specific requirements)
• Occasionally (Less than 1/3)
• Frequently (1/3 to 2/3)
• Majority (More than 2/3)

Remain in a stationary position: Majority

Traverse or move around work location: None

Use keyboard:  Frequently

Operate or use department specific equipment:  None

Ascend/Descend equipment or ladder: None

Position self to accomplish the Essential Functions of the role: None

Receive and communicate information and ideas for understanding: None

Transport, position, and/or exert force:

Up to 10 pounds:   Occasionally

Up to 25 pounds:  _____

Up to 50 pounds:  _____

Up to 75 pounds:   _____                                                                                     

More than 100 pounds:  _____

Other weight: Up to___ pounds  _____

       Other: None

Consistent with the Americans with Disabilities Act (ADA), it is the policy of Mary Free Bed Rehabilitation Hospital to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Talent Acquisition team at recruitment@maryfreebed.com.

Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic.