Program Manager, Quality

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. 

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

About the Role:

The Program Manager, Quality role sits on the Compounding PMO team, led by the Director of Innovation Program Management, and will report to the Senior Program Manager, Quality. This role is responsible for supporting the entire quality organization and quality leadership across all 503a & 503b compounding programs as a functional partnership and will individually manage quality projects as well as support the quality organization on all ongoing initiatives.

The goal of this role is to anticipate, mitigate, and navigate risk, maintain clear internal communication across all related teams company-wide, and keep all teams moving forward and in-sync. The role will require a combination of exceptional project management and change management skills as well as the knowledge of regulatory and quality requirements. The scope of this role will be broad and adaptive to support our teams and facilities as they grow.

This role will be responsible for leading teams remotely as well as on-site. This is a remote role with regular travel (up to 30% of the time) to our compounding pharmacies located in Ohio, Arizona, and California.

You Will:

• Support the Senior Program Manager, Quality in managing Quality programs end-to-end across our 503a and 503b sterile and non-sterile pharmaceutical compounding programs, ensuring deliverables are met on time, risks are anticipated and mitigated, and stakeholders are kept informed.

• Partner with senior Quality leadership, including the Global Head of Quality, to drive departmental initiatives and track progress against key performance indicators.

• Develop and maintain project plans of varying sizes and scopes for quality-related initiatives, including compliance projects, facility improvements, and continuous improvement programs.

• Coordinate with Operations, Pharmacy, R&D, and other cross-functional teams to ensure alignment, clear communication, and smooth execution of quality programs.

• Support Quality Management System processes (e.g., Change Controls, CAPAs) to to drive the highest quality standards across the organization.

• Schedule and lead cross-functional meetings, status calls, and deliverable reviews, maintaining organized notes and meeting summaries.

• Drive continuous improvement efforts by recommending enhancements to systems, processes, and tools that strengthen operational and compliance robustness.

• Develop high-quality documentation and presentations that clearly communicate complex information, demonstrate strategic insight, and convey a confident executive presence when engaging with senior leadership.

• Show agility by adapting projects as they develop and change in order to meet the technical challenges in compliance with USP <797>, <800>, <795>, and current Good Manufacturing Practice guidelines.

You Have:

• Bachelor's Degree in Health Administration, Pharmaceutical Sciences, Chemistry, Biotechnology, Public Health or related field.

• 5+ years of project management experience in the Pharmaceutical industry. 503a and/or 503b Pharmaceutical Compounding experience is a plus.

• Familiarity with USP <797>, <800>, <795>, and cGMP standards is preferred.

• PMP or similar project management certification is preferred.

• Experience operating within product-driven organizations with many stakeholders and with fast-moving programs.

• Excellent verbal and written communication skills.

• Experience managing various stakeholders and being flexible to different working styles.

• Extreme attention to detail and documentation.

• Strong leadership and relationship-building skills with an ability to quickly make decisions while remaining objective.

• Can-do, positive attitude that enjoys managing multiple projects and tasks simultaneously.

• Curious and collaborative mindset with the ability to foster teamwork at all levels of the organization.

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles

• Unlimited PTO, company holidays, and quarterly mental health days

• Comprehensive health benefits including medical, dental & vision, and parental leave

• Employee Stock Purchase Program (ESPP)

• 401k benefits with employer matching contribution

• Offsite team retreats

We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply—even if you're not sure if your background or experience is a perfect match.

Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected] and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.

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