District Director of Operations (West)
Welcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us!
We are looking to add a Colorado based District Director to our team to oversee Pet and Vet Care centers in our Western Region!
LOCATION: Remote position, but applicants must reside in Colorado
REPORTS TO: Area Vice President
PAY: $80,000 - $95,000 salary + Quarterly bonus Opportunities
CORE RESPONSIBILITES:
- Lives and models the mission, vision, culture, and policies of Destination Pet within yourself and your team.
- Ensures that all centers provide top quality care for our guests, including the delivery of exceptional customer service that focuses on integrated, personalized, and connected care with efficient and productive teams.
- Conducts a minimum monthly center/practice visits or more often as needed to determine overall success.
- Continually monitor the day-to-day operations and strategic initiatives that drive revenue within the assigned District.
- Partner with Center Leadership and District Veterinary Directors manage scheduling to ensure center leaders provide effective staff/doctor scheduling to meet the needs of clients, pets, staff, and business needs.
- Partner with Recruiting and District Veterinary Directors on doctor hiring, retention, support, and compensation.
- Analyzes and utilizes financial reports and statistics from each location, such as profit & loss statements, doctor production reports, and other Key Performance Indicators with District’s management team. Celebrating achievements and identifying revenue growth opportunities.
- Analyzes and delivers the results of the operational processes that directly impact the success of their assigned practices or centers.
- Ensures completion of district quarterly inventory.
- Properly reinforces all Destination Pet’s training, safety, service programs.
- Ensure center compliance with federal and local labor laws: DEA, EEOC, ADA, Fair Labor Practices, radiation safety, OSHA, HAZMAT, etc.
- Conducts a weekly call with the district leadership to discuss performance and strategic initiatives.
- Implement a one-on-one cadence for individual growth plans and management development opportunities.
- Partners with center and practice management team to identify and execute additional revenue driving initiatives.
- In partnership with the Center/Practice Management Staff, inspects building and properties and recommends/reports facility repairs and improvements to maintain a safe environment.
- In partnership with center/practice management and safety leadership to monitor and assist with all safety, emergency, and crisis situations.
- Resolve all customer and staff complaints not resolved at a center level.
- Interacts with and treats customers, guests, visitors, and team members in a professional, courteous manner.
- Assume operational oversight, maintaining impeccable facility standards, cleanliness, and operational efficiency.
- Cultivate a pervasive culture of safety, instilling a mindset of vigilance and care among all team members.
- Embrace and execute any additional responsibilities as needed by the organization's evolving needs.
REQUIREMENTS:
Expertise & Experience:
- Must be a pet fanatic – pets are part of our family!
- 3+ years of multi-unit management experience in a pet, vet, retail or hospitality environment.
- Demonstrated flexibility in scheduling, including availability during evenings and weekends to serve as emergency on call support.
- Exceptional leadership and organizational acumen.
- Proficiency in verbal and written communication skills.
- A passionate affinity for animals, exuding an enthusiastic and caring demeanor, with impeccable attention to detail
- Proficiency in computer applications and familiarity with Excel and Power BI
- Proficiency in task prioritization and delegation as dictated by specific circumstances.
- Outstanding interpersonal and customer service skills.
- Experience in problem-solving, exercising sound judgment, maintaining confidentiality and the ability to interact professionally and effectively with co-workers, clients, and the public.
- Bachelor’s Degree preferred
- Must have a clean driving record
- Required travel 50%-75%, including overnight
Physical:
- Must frequently lift 40 pounds.
- Must be able to handle frequent sitting, standing and walking
- Must be able to work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.
PERKS:
- Health, vision, dental, long & short-term disability, and Life insurance
- A Startup mentality company with stable funding.
- Set paths to leadership opportunities
- A healthy work-life balance with flexible & set schedule opportunities.
- 401k match
- Pet Care discounts
- Generous PTO
- Opportunity to grow your career with a network of like-minded professionals
- Employer sponsored pet insurance
Destination Pet LLC affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law. Equal Opportunity Employer Minorities/Women/Veterans/Disabled.
Destination Pet LLC endeavors to make our employment website and application process accessible to all users and applicants. In doing so, we provide reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our recruitment team.
At Destination Pet, we're all about creating a workplace that's bursting with diversity and inclusivity. We don't play favorites or judge folks based on skin color, religion, gender, age, disability, or any other protected characteristics. Our hiring decisions are solely based on what you can bring to the team. So, we're throwing the door wide open for all like-minded candidates who believe in celebrating and honoring diversity and inclusion. Ready to join our pack?
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