Manager Customer Projects- Supply Chain Optimization

Job Summary

Our Customer Project Managers, under the supervision of the Director of Supply Chain Optimization, are responsible for leading the implementation of supply chain management projects, policies, and strategies in support of their assigned facility.
This role will lead, develop, and mentor supervisors through open communication, training and development opportunities, and performance management process.

Job Description

Responsibilities:

• Ensure customer needs and expectations are met by ensuring product quality, inventory levels, and staff interactions are in-line with or exceed expectations.

• Conducts regular interaction with clients, SCO management, Sales and on matters concerning review of current account, staffing levels, and project expansion.

• Work with Director of Supply Chain Operations on budgetary responsibility for the projects team and usually contributes to budgetary impact by regularly reviewing projects.

• Monitor expenses, identifies trends, and ensures operations are within budgetary guidelines.

• Recommend and implement new policies or modifications to existing policies and provide general guidelines and parameters for project supervisors and their direct reports.

• Monitor overall team metrics and evaluate level of service provided through established metrics.

• Build customer relationships and serve as the primary contact for responding to customer’s inquiries.

• Provide timely response to service failures and customer concerns.

• Provide technical expertise and in-depth knowledge of regulatory guidelines and procedures in compliance with federal and state requirements.

Management responsibilities: 

• Typically oversees professional employees/teams OR manages non-professional employees through Supervisors in manufacturing, distribution or office environments

• Day-to-day operations of a group of employees

• May have limited budgetary responsibility and usually contributes to budgetary impact

• Interpret and execute policies for departments/projects; develop, recommend and implement new policies or modifications to existing policies

• Provide general guidelines and parameters for staff functioning

• Hiring staff, recommending pay increases, performing performance reviews, training and development of staff, estimating personnel needs, assigning work, meeting completion dates, interpreting and ensuring consistent application of organizational policies

Requirements:

Education

• Bachelor’s Degree

Experience

• At least 5 years of supply chain or warehouse/inventory management experience from overall planning to execution of programs

• At least 3 years of project management and/or supervisory experience.

• Experience with dealing and negotiating with customers/vendors.

• Willingness to travel up to 75% to customer sites required

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position:

$85,280.00 - $123,760.00 Annual

The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.