Access Coordinator II (El Dorado)

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Closing Date:

08/23/2025

Type of Position:

Other Health Care - Clinical Support

Job Type:

RegularNo

Institution Name:

University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
 

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
 

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.

Department:

REP | El Dorado Business Office

Department's Website:

Summary of Job Duties:

The Access Coordinator II works under supervision to provide comprehensive support for patient care activities. This role involves greeting and assisting the public, answering phone calls, coordinating appointments, referrals, consultations, tests, and procedures. Responsibilities also include checking in and registering patients, checking them out, collecting payments, issuing receipts, verifying insurance coverage, and responding appropriately to the requirements of third-party payers. Additionally, the Access Coordinator II serves as the Call Center Operator, responsible for quickly answering and processing all incoming calls, and is expected to perform all duties associated with the Access Coordinator I position.

***This position is located in El Dorado, AR.***

Qualifications:

Minimum Qualifications:

• High school diploma/GED.
• Two (2) years of customer service or healthcare experience.

Knowledge, Skills, & Abilities:

• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Proficiency in patient registration and scheduling software.
• Knowledge of insurance verification and billing processes.
• Ability to work effectively in a team environment.
• Attention to detail and accuracy in patient care activities.
• Ability to follow oral instructions, read, and write.
• Computer/basic keyboard skills.
• Multiline telephone experience and etiquette skills.
• Knowledge of office machines, including printers and scanners.
• Excellent customer service skills.

Preferred Qualifications:

• Registration experience is preferred.
• Knowledge of basic medical terminology.

Additional Information:

Key Responsibilities:

Salary Information:

Commensurate with education and experience.

Required Documents to Apply:

ResumeCover Letter/Letter of Application, List of three Professional References (name, email, business title), Proof of Veteran Status

Special Instructions to Applicants:

Please contact askrecruitment@uams.edu for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

Criminal Background Check

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 

Constant Physical Activity:

Hearing, Manipulate items with fingers, including keyboarding, Talking

Frequent Physical Activity:

Sitting

Occasional Physical Activity:

Crawling, Crouching, Kneeling, Lifting, Pulling, Pushing, Reaching, Standing, Walking

Benefits Eligible:

Yes