Collections Specialist

Why TrueAccord?

TrueAccord, a wholly owned subsidiary of TrueML, is a category-defining company. We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. Every year, more than 70 million Americans have negative experiences dealing with debt. We are changing this by providing personalized digital experiences that guide lenders and consumers through this challenging financial process. 

With a world-class leadership team, passionate team members, and proprietary predictive models trained on years worth of transactional data, TrueAccord is well-positioned to deliver on a huge opportunity: helping millions of consumers to regain and keep their financial footing while lowering the cost of doing business for creditors across many industries.

Are you motivated, empathetic, and great at sales? Do you love helping people?

If so, a career with TrueAccord could be your next big step! We're hiring Collections Specialists and offering a real path for long-term growth and success.

Why Join TrueAccord?

We're changing the collections industry by focusing on empathy and efficiency. This unique approach helps consumers improve their financial health while transforming the industry.

This specialist role is a proven career launchpad. Our former team members have flourished and moved into diverse and rewarding roles, including:

Leadership: Shaping our future and leading teams.

Technical Positions: Becoming AI Developers, IT professionals, and more, driving company innovation.

Critical Back-Office Roles: Improving processes, ensuring compliance, and streamlining HR and recruiting.

Ready to Start?

We are holding onsite interviews on September 27th & 29th. Our next hiring class starts on November 10th.

The best part? Qualified candidates will receive a same-day job offer!

• Be a Financial Guide: Use your excellent communication and negotiation skills to connect with consumers, understand their unique financial situations, and guide them to resolve their outstanding balances.
• Drive Results: Proactively manage all communication channels—including calls (inbound and outbound), email, and chat—to establish effective payment plans and reach account resolution goals.
• Champion Our Mission: Uphold the highest quality and compliance standards, always applying our empathetic approach to debt recovery.
• Innovate & Collaborate: Work within a vibrant call center team that is constantly looking for new ways to help consumers achieve financial stability.

• A Natural Persuader: You have excellent communication skills and a desire to influence positive outcomes. Bonus points if you have prior experience in sales, customer retention, or handling objections and rejections.
• Solution-Oriented: You're a skilled negotiator who can solve problems and resolve conflicts, always aiming for a win-win resolution.
• Driven and Detailed: You have a keen eye for detail, strong critical thinking abilities, and are motivated by achieving great results.
• Adaptable and Resilient: You thrive in a fast-paced environment, expertly manage multiple priorities, and are ready to take on new challenges.
• Empathetic Professional: You are results-driven but your commitment to compassion and understanding means you provide best-in-class customer service.

• High school diploma or GED required. 
• High sense of ownership, resilience, and reputation of dependability

Our Dedication to Diversity & Inclusion

TrueML and TrueAccord are equal opportunity employers. We promote, value, and thrive with a diverse & inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are a dynamic group of people who are subject matter experts with a passion for change. Our teams are crafting solutions to big problems every day. If you’re looking for an opportunity to do impactful work, join TrueAccord and make a difference.

For California Applicants: we collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy.