Customer Support Agent
* Simple Staffing is hiring for this position on behalf of Rush Street Interactive *
Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game.
What You'll Do:
- Deliver real-time, empathetic support across chat, email, and phone.
- Help players manage accounts, navigate responsible gaming tools, and solve tech challenges.
- Guide players through promos, loyalty programs, and game rules.
- Investigate and escalate complex bugs, fraud signals, or account concerns.
- Propose smarter processes and help evolve our internal knowledge base.
- Thrive in multiple systems, queues, and workflows—without skipping a beat.
- Investigate and escalate technical bugs, account issues, or fraud risks as needed.
- Liaise with Payments, Risk, Promotions, and Tech teams to resolve complex or escalated issues.
- Proactively contribute to a positive, collaborative team culture.
- Amplify the iGaming experience of our players with detailed, personable support.
What You'll Bring:
- 1+ years of customer service experience (call center, helpdesk, or online support preferred).
- Strong communication skills, especially written—tone, grammar, and clarity matter.
- Familiarity with online platforms, mobile devices, browsers, and common tech troubleshooting.
- Highly reliable, self-motivated, and able to adapt in a fast-paced environment.
- Flexible schedule, including availability for weekends, evenings, and holidays.
- Experience or interest in sports betting and major U.S. sports is a major plus.
- Active Gaming Control Board Licenses preferred or ability to obtain.
Average salary estimate
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