Account Resolution Specialist (3rd Party Collections) at Sentry
We are a full-service agency specializing in 3rd-party account receivables, operating under new ownership and leadership with a fresh vision, modern culture, and renewed focus on both our people and our clients.
At Sentry, we focus on solutions — not pressure — in every consumer interaction. We believe in compassionate collections: treating every consumer with fairness, respect, and professionalism. Our culture is built on family, opportunity, and accountability — and our best agents thrive here because they’re supported and rewarded.
As part of the TrueAccord brand, we’re helping change the perception of collections by combining empathy with efficiency. This approach has not only transformed the industry, but also is helping consumers get back on track financially and move forward with confidence.
We're hiring up to 5 new team members for our Account Resolution Specialist (3rd Party Collections) role here at Sentry Credit, located onsite in Everett, WA.
- Manage inbound and outbound calls with professionalism
- Negotiate fair payment plans and settlements with consumers
- Document all communications and account activity accurately
- Investigate and resolve disputes or billing discrepancies
- Ensure compliance with FDCPA and all company standards
- Balance independent work with strong team collaboration
- Experience in 3rd-party collections preferred, but we encourage those with customer service or sales backgrounds to apply!
- Outstanding verbal/written communication — professional tone always
- Ability to remain calm under pressure and handle rejection
- Goal-oriented, self-motivated, and competitive mindsetDetail-oriented with strong organizational skills
- Comfortable using multiple systems/screens simultaneously
- Positive attitude, adaptability, and strong work ethic
- No weekends – family-friendly schedule
- Supportive team environment with a competitive edgeFun monthly recognition contests and incentives
- Full benefits package: medical, dental, vision, 401K Paid vacation + personal time off
- Long-term career growth in 3rd-party collections
Average salary estimate
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Lead a 15–20 person collections team at Sentry Credit in Everett, driving performance, compliance, and employee development in a fast-paced contact-center environment.
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