Customer Success Manager
Who We Are
Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.
What We Offer
Salary:
$171,500.00 - $236,000.00Location:
Santa Clara,CAYou’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.
At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.
About Us
We build advanced systems for semiconductor manufacturing, combining cutting-edge technology with innovative, multidisciplinary solutions. We're seeking a Customer Success Manager with deep expertise in optical inspection to lead strategic customer engagement and drive product success.
Role Overview
As a Customer Success Manager, you will lead cross-functional efforts to solve high-value customer problems, shape product strategy, and ensure alignment between customer needs and product development. You’ll be the voice of the customer, driving innovation and excellence across our organization.
Key Responsibilities
- Identify high-impact customer challenges and lead multidisciplinary teams to develop solutions.
- Collaborate with internal and external stakeholders to define product roadmap features based on Voice of Customer (VoC) input.
- Develop long-term product strategies in partnership with Marketing, Engineering, and Executive Leadership.
- Evaluate and validate technical strategies to ensure alignment with customer needs.
- Promote cross-team communication and alignment on key VoC features.
- Build and lead a Product Applications team; standardize application use-cases.
- Define and report on key performance metrics for the Applications function.
- Mentor and provide oversight to Applications Engineers.
Qualifications
- Education: Master’s Degree or Ph.D. in a relevant field.
- Experience: 10+ years in semiconductor metrology and inspection, with a strong background in optical technologies.
- Proven leadership in customer success, product strategy, and cross-functional collaboration.
- Strong analytical and strategic problem-solving skills.
- Experience with automated KPI tracking and continuous process improvement.
Skills & Expertise
- Deep understanding of semiconductor metrology and inspection systems.
- Proficient in lifecycle management tools, templates, and checklists.
- Recognized as a market voice and thought leader.
- Ability to resolve complex technical and business challenges.
Why Join Us?
This is a high-impact role with visibility across the organization and the opportunity to shape the future of our customer success strategy. If you're ready to lead with vision and drive innovation, we’d love to hear from you.
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Additional Information
Time Type:
Full timeEmployee Type:
Assignee / RegularTravel:
Yes, 25% of the TimeRelocation Eligible:
YesThe salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.
Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_Program@amat.com, or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.
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