Lead Booking & Administrative Support
About the Role
This role is ideal for someone who thrives in a fast-paced, service-oriented environment. You’ll serve as the first point of contact for incoming leads, ensuring all inquiries are followed up promptly, appointments are scheduled efficiently, and communication remains professional and personable. The ideal candidate will also assist with light administrative tasks such as handling emails, organizing receipts, and occasional supply ordering. This is a part-time role with the potential to grow into a full-time position, depending on
performance and business needs.
Key Responsibilities
Lead Management & Client Communication
● Monitor and respond to incoming leads throughout the day via the clinic’s CRM system.
● Engage with potential clients through text, phone calls, or email — depending on their communication preference.
● Schedule consultations and follow up on unconfirmed appointments.
● Maintain a warm, clear, and professional communication style that aligns with the clinic’s tone.
Administrative Support
● Manage inboxes and ensure all correspondence is organized and responded to in a timely manner.
● Track and organize digital receipts and invoices.
● Assist with supply ordering, vendor coordination, and maintaining inventory lists.
● Update and maintain accurate records in the CRM and other internal systems.
Process & Operations Support
● Ensure daily administrative and client management tasks are completed with accuracy and efficiency.
● Support the clinic’s team in streamlining lead handling and scheduling processes.
● Collaborate with management to identify opportunities to improve efficiency or customer experience.
- Excellent English communication skills (both verbal and written) — ability to interpret and communicate with diverse U.S. accents, particularly Southern/Central regions.
- Strong organizational and multitasking abilities.
- Experience handling CRM systems, customer communication, or appointment scheduling.
- Tech-savvy and comfortable using messaging platforms, online calendars, and productivity tools.
- Professional, polite, and confident in client-facing communication.
- Reliable with strong attention to detail and follow-through.
- Experience in the healthcare or wellness industry.
- Prior background in lead generation, client coordination, or administrative support.
- Familiarity with U.S. time zones, customer communication norms, and healthcare scheduling.
Why Join Assist World?
100% REMOTE
$50 birthday bonus
$200 testimonial bonus
$300 tenure bonus every 6 months
$500 entry monthly raffle
NO TRACKER. NO PROBLEM
Average salary estimate
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