Customer Support & Property Management Virtual Assistant
About the Role
A rapidly growing short-term rental and property management company is seeking two proactive, highly capable Virtual Assistants to join their guest services and operations team. You’ll play a key role in ensuring smooth day-to-day property operations, handling guest inquiries, and supporting the local U.S. team during off-hours and weekends. The ideal candidates are detail-oriented, resourceful, and confident problem solvers who can think beyond templates and act quickly to resolve issues.
This is a guest-facing role — professionalism, great communication, and strong decision-making are essential.
Key Responsibilities
● Act as the first point of contact for guest communications (calls, texts, and emails).
● Manage lockouts, urgent guest needs, and property-related escalations promptly
and professionally.
● Use HostAway and Breezeway to track bookings, maintenance issues, and turnovers.
● Coordinate with local cleaning and maintenance teams to ensure on-time check-ins and
check-outs.
● Approve and personalize AI-generated guest responses using Host AI before sending.
● Update listings and ensure property information remains accurate across all platforms.
● Maintain records, guest notes, and task logs to ensure clear communication between
shifts.
● Collaborate closely with the local U.S. team to ensure seamless daily operations.
- 3+ years of experience in customer service, property management, or short-term rental operations.
- Familiarity with Hostway and Breezeway is highly preferred.
- Excellent English communication (verbal and written) with a neutral or clear accent for guest-facing calls.
- Strong judgment and ability to make decisions independently.
- Proficient in Google Workspace, Slack, and VoIP tools like Open Phone or Google Voice.
- Tech-savvy and quick to learn new systems.
- Stable internet connection and quiet work setup for handling live calls.
- Professional, courteous, and customer-focused.
- Calm under pressure; excellent problem-solving skills.
- Dependable and self-managed — minimal supervision needed.
- Quick learner who adapts well to new systems and workflows.
Why Join Assist World?
100% REMOTE
$50 birthday bonus
$200 testimonial bonus
$300 tenure bonus every 6 months
$500 entry monthly raffle
NO TRACKER. NO PROBLEM
Average salary estimate
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